Relationship Officer - DBC Balance Builder Retention
Mashreq
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Purpose:
- To achieve monthly KPIs (Save Rate) assigned.
- To maintain standard performance to achieve top save rate and maximum retains without Offer
- To ensure that all Retention efforts and activities are directed to meeting card business goals.
- To ensure assigned card retention monthly targets are achieved
- To ensure that there is no complaints or errors.
- Top call quality scores and Customer service etiquettes to be displayed over the calls.
- 100% adherence to the defined retention ADM.
- Adherence to TAT for all the customer request received.
- Adherence to discipline and punctuality
- Attending Daily team huddles & keeps up to team commitments.
- Monitor personal performance and align strategies to improve retain out comes.
Key Result Areas
Knowledge, Skills and Experience
- University Graduate.
- Excellent people management skills.
- 1-2 years experience in similar work environment.
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.
- To achieve monthly KPIs (Save Rate) assigned.
- To maintain standard performance to achieve top save rate and maximum retains without Offer
- To ensure that all Retention efforts and activities are directed to meeting card business goals.
- To ensure assigned card retention monthly targets are achieved
- To ensure that there is no complaints or errors.
- Top call quality scores and Customer service etiquettes to be displayed over the calls.
- 100% adherence to the defined retention ADM.
- Adherence to TAT for all the customer request received.
- Adherence to discipline and punctuality
- Attending Daily team huddles & keeps up to team commitments.
- Monitor personal performance and align strategies to improve retain out comes.
Key Result Areas
Knowledge, Skills and Experience
- University Graduate.
- Excellent people management skills.
- 1-2 years experience in similar work environment.
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Support Executive
ibex. Pakistan,
Remote
12 hours ago
We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations...
Track Delivery Specialist
OpenSpace,
Remote
1 day ago
Principal Objective of Position: We're looking for a versatile Track Delivery Specialist to join our team in Islamabad. Someone who can quickly take ownership across a variety of roles, from project delivery to support the design of our product and processes.Your main responsibility as a Track Delivery Specialist will be to ensure that we onboard new projects, manage their delivery,...
DevOps & Site Reliability Engineer (GCP)
Qureos,
Remote
2 days ago
As a DevOps Engineer, you will design, implement, and maintain the infrastructure that supports our applications and services — and, just as importantly, you will keep that infrastructure reliable in production. You will work closely with development, QA, and IT teams to automate and streamline operations, build the observability that lets us catch problems before customers do, and lead the...
