Relationship Officer - DBC Balance Builder Retention
Mashreq
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Purpose:
- To achieve monthly KPIs (Save Rate) assigned.
- To maintain standard performance to achieve top save rate and maximum retains without Offer
- To ensure that all Retention efforts and activities are directed to meeting card business goals.
- To ensure assigned card retention monthly targets are achieved
- To ensure that there is no complaints or errors.
- Top call quality scores and Customer service etiquettes to be displayed over the calls.
- 100% adherence to the defined retention ADM.
- Adherence to TAT for all the customer request received.
- Adherence to discipline and punctuality
- Attending Daily team huddles & keeps up to team commitments.
- Monitor personal performance and align strategies to improve retain out comes.
Key Result Areas
Knowledge, Skills and Experience
- University Graduate.
- Excellent people management skills.
- 1-2 years experience in similar work environment.
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.
- To achieve monthly KPIs (Save Rate) assigned.
- To maintain standard performance to achieve top save rate and maximum retains without Offer
- To ensure that all Retention efforts and activities are directed to meeting card business goals.
- To ensure assigned card retention monthly targets are achieved
- To ensure that there is no complaints or errors.
- Top call quality scores and Customer service etiquettes to be displayed over the calls.
- 100% adherence to the defined retention ADM.
- Adherence to TAT for all the customer request received.
- Adherence to discipline and punctuality
- Attending Daily team huddles & keeps up to team commitments.
- Monitor personal performance and align strategies to improve retain out comes.
Key Result Areas
Knowledge, Skills and Experience
- University Graduate.
- Excellent people management skills.
- 1-2 years experience in similar work environment.
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.
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