Retention Officer
Prime BPO 2
Date: 2 weeks ago
City: Rawalpindi
Contract type: Full time
PRIME BPO is looking for detail-oriented, confident, and goal-driven Retention Officers to join our growing Final Expense Campaign.
Rawalpindi
Sales
On-site
Job Overview
Applicant Level
Senior
Job Timings
Full-Time Night Shift (10hrs)
Gender
Any
Last Date to Apply
August 19, 2026
PRIME BPO is Hiring – Retention Officer (Final Expense Campaign)
On-Site | Night Shift | Rawalpindi
PRIME BPO is looking for detail-oriented, confident, and goal-driven Retention Officers to join
our growing Final Expense Campaign. This is a full-time, office-based opportunity for
candidates with Final Expense experience who possess exceptional communication, objection
handling, and customer retention skills.
Position Details
Position Title: Retention Officer – Final Expense Campaign
Job Type: Full-Time
Work Mode: On-Site (Office-Based)
Shift: Night Shift
Salary: 125K - 150K
Uncapped Bonuses
Location:
Plot D-146, 6th Road, Satellite Town, Rawalpindi
Candidates can search "Prime BPO" on Google Maps for the exact location.
Key Responsibilities
Required Qualifications (Mandatory Requirements)
We strongly encourage interested candidates to visit our office for an interview.
Interview Timings
7:00 PM – 12:00 AM (Monday to Friday)
Interview Location:
Plot D-146, 6th Road, Satellite Town, Rawalpindi
Search "Prime BPO" on Google Maps for directions.
For More Information
+92 370 8930365
+92 334 1777074
If you are confident, detail focused, and ready to grow in a professional night shift environment, walk in
with confidence and become part of PRIME BPO as Retention Officier.
Rawalpindi
Sales
On-site
Job Overview
Applicant Level
Senior
Job Timings
Full-Time Night Shift (10hrs)
Gender
Any
Last Date to Apply
August 19, 2026
PRIME BPO is Hiring – Retention Officer (Final Expense Campaign)
On-Site | Night Shift | Rawalpindi
PRIME BPO is looking for detail-oriented, confident, and goal-driven Retention Officers to join
our growing Final Expense Campaign. This is a full-time, office-based opportunity for
candidates with Final Expense experience who possess exceptional communication, objection
handling, and customer retention skills.
Position Details
Position Title: Retention Officer – Final Expense Campaign
Job Type: Full-Time
Work Mode: On-Site (Office-Based)
Shift: Night Shift
Salary: 125K - 150K
Uncapped Bonuses
Location:
Plot D-146, 6th Road, Satellite Town, Rawalpindi
Candidates can search "Prime BPO" on Google Maps for the exact location.
Key Responsibilities
- Handle inbound and outbound retention calls for Final Expense policyholders.
- Identify at-risk clients and implement effective retention strategies to prevent policy
- Build strong relationships with policyholders through empathy, professionalism, and
- Address customer concerns and objections confidently while reinforcing the value of
- Utilize proven retention and closing techniques to maximize policy persistency.
- Meet and exceed daily, weekly, and monthly retention targets.
- Maintain accurate records of customer interactions and outcomes in the CRM system.
- Ensure compliance with campaign guidelines, company policies, and industry
- Collaborate with supervisors and team members to improve retention performance and
Required Qualifications (Mandatory Requirements)
- Minimum 1 year of closing or retention experience in a Final Expense campaign.
- Excellent verbal communication and active listening skills.
- Strong objection-handling and negotiation abilities.
- Proven ability to retain customers and perform under pressure.
- Regular Students are not eligible to apply.
- Competitive Basic Salary
- Uncapped Performance Bonuses
- Additional Incentives & Rewards
- Training Allowance
- Medical Benefits
- Gym & Salon Membership
- Free Meals, Coffee & Tea
- 12–16 Paid Leaves Annually
- Professional Growth & Career Advancement Opportunities
We strongly encourage interested candidates to visit our office for an interview.
Interview Timings
7:00 PM – 12:00 AM (Monday to Friday)
Interview Location:
Plot D-146, 6th Road, Satellite Town, Rawalpindi
Search "Prime BPO" on Google Maps for directions.
For More Information
+92 370 8930365
+92 334 1777074
If you are confident, detail focused, and ready to grow in a professional night shift environment, walk in
with confidence and become part of PRIME BPO as Retention Officier.
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