Retention Officer

PRIME BPO is looking for detail-oriented, confident, and goal-driven Retention Officers to join our growing Final Expense Campaign.

Rawalpindi

Sales

On-site

Job Overview

Applicant Level

Senior

Job Timings

Full-Time Night Shift (10hrs)

Gender

Any

Last Date to Apply

August 19, 2026

PRIME BPO is Hiring – Retention Officer (Final Expense Campaign)

On-Site | Night Shift | Rawalpindi

PRIME BPO is looking for detail-oriented, confident, and goal-driven Retention Officers to join

our growing Final Expense Campaign. This is a full-time, office-based opportunity for

candidates with Final Expense experience who possess exceptional communication, objection

handling, and customer retention skills.

Position Details

Position Title: Retention Officer – Final Expense Campaign

Job Type: Full-Time

Work Mode: On-Site (Office-Based)

Shift: Night Shift

Salary: 125K - 150K

Uncapped Bonuses

Location:

Plot D-146, 6th Road, Satellite Town, Rawalpindi

Candidates can search "Prime BPO" on Google Maps for the exact location.

Key Responsibilities

• Handle inbound and outbound retention calls for Final Expense policyholders.
• Identify at-risk clients and implement effective retention strategies to prevent policy
  
  

cancellations and lapses.

• Build strong relationships with policyholders through empathy, professionalism, and
  
  

active listening.

• Address customer concerns and objections confidently while reinforcing the value of
  
  

their Final Expense coverage.

• Utilize proven retention and closing techniques to maximize policy persistency.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions and outcomes in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and industry
  
  

regulations.

• Collaborate with supervisors and team members to improve retention performance and
  
  

customer satisfaction.

Required Qualifications (Mandatory Requirements)

• Minimum 1 year of closing or retention experience in a Final Expense campaign.
• Excellent verbal communication and active listening skills.
• Strong objection-handling and negotiation abilities.
• Proven ability to retain customers and perform under pressure.
• Regular Students are not eligible to apply.
  
  

Why Join PRIME BPO?

• Competitive Basic Salary
• Uncapped Performance Bonuses
• Additional Incentives & Rewards
• Training Allowance
• Medical Benefits
• Gym & Salon Membership
• Free Meals, Coffee & Tea
• 12–16 Paid Leaves Annually
• Professional Growth & Career Advancement Opportunities
  
  

Walk-In Interviews – Apply Now!

We strongly encourage interested candidates to visit our office for an interview.

Interview Timings

7:00 PM – 12:00 AM (Monday to Friday)

Interview Location:

Plot D-146, 6th Road, Satellite Town, Rawalpindi

Search "Prime BPO" on Google Maps for directions.

For More Information

+92 370 8930365

+92 334 1777074

If you are confident, detail focused, and ready to grow in a professional night shift environment, walk in

with confidence and become part of PRIME BPO as Retention Officier.