Sales Development Representative

We are currently on the lookout for an Enthusiastic and Operationally Strong Individual for the role of experienced Sales Development Representative at our office based in Lahore. The incumbent should have the below-mentioned skillset, expertise and experience in the field.

Responsibilities, Duties and Skills required:

• Identify and research potential clients through cold calling, LinkedIn, email outreach, online platforms, and other lead-generation channels.
• Generate new sales opportunities for IT services and technology solutions.
• Initiate conversations with prospects and establish strong rapport with potential clients.
• Conduct discovery conversations to understand prospects’ business requirements, challenges, objectives, and budgets.
• Qualify leads based on their requirements, decision-making authority, budget, timeline, and potential fit.
• Promote and generate interest in services such as web development, mobile app development, digital marketing, SEO, UI/UX design, and other IT solutions.
• Generate opportunities for products and solutions including websites, ERP, CRM, HRIS, and other software solutions.
• Schedule qualified appointments and sales meetings for the Sales Closer or relevant sales team members.
• Maintain consistent follow-ups with prospects to nurture leads and move them through the sales pipeline.
• Deliver compelling sales pitches and effectively communicate the value proposition of ThinkDone Solutions’ services.
• Handle initial objections professionally and identify opportunities to move prospects toward the next stage of the sales process.
• Maintain accurate and up-to-date records of leads, conversations, appointments, follow-ups, and pipeline activities in the CRM.
• Ensure qualified leads are properly documented and handed over to the Sales Closer with all relevant client information.
• Work closely with Sales Closers to ensure a smooth transition from lead generation to consultation and closing.
• Collaborate with the marketing team to provide feedback on lead quality, market trends, client requirements, and campaign performance.
• Regularly follow up with prospects to improve appointment attendance and conversion rates.
• Consistently meet or exceed individual KPIs and team targets related to calls, qualified leads, appointments, opportunities, and revenue contribution.
• Monitor and manage the assigned sales pipeline to ensure no potential opportunity is neglected.
• Prepare regular reports on outreach activities, lead status, appointments, pipeline progress, and challenges.
• Build and maintain professional relationships with prospects throughout the sales development process.
• Identify potential upselling and cross-selling opportunities where appropriate.
• Stay updated on IT industry trends, digital solutions, and ThinkDone Solutions’ service offerings to communicate effectively with prospects.
• Continuously improve sales techniques, objection-handling skills, communication, and prospecting strategies.