Senior Associate I – HC Operations

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Job Purpose

Support end-to-end HR operations, employee lifecycle processes, HR systems, workforce reporting, performance and reward activities, employee benefits, governance requirements, and HR projects. The role is responsible for maintaining accurate employee data, coordinating with internal and external stakeholders, preparing operational documentation, and supporting continuous improvement across HR processes.

Workforce Data, Reporting and HR Systems

• Perform monthly reconciliation of Workday reports against payroll sheets for all stations.
• Prepare and provide HR operations data, reports, and ad-hoc analysis as required.
• Prepare Monthly headcount dashboards
  
  
  

Performance, Reward, Payroll and Promotions

• Support the annual increment cycle by compiling line-of-service-wise increment sheets, updating data, preparing and distributing letters.
• Support the annual bonus cycle by compiling line-of-service-wise bonus sheets, preparing and distributing letters.
• promotion eligibility criteria sheet and coordinate related documentation.
  
  
  

Employee Benefits and Statutory Administration

• Maintain complete employee and beneficiary data for health insurance and benefits and claims.
• Provide monthly data for newly enrolled and terminated employees to the insurance company.
• Coordinate with the insurance company to support employees and resolve medical emergency cases.
• Coordinate annual health insurance renewal and manage employee claims.
• Process reimbursement of staff children’s education expenses in accordance with policy.
• Maintain EOBI data and share it with the Administration and Finance teams each month.
• Process employee cards.
  
  
  

Onboarding, Induction and Trainee Administration

• Prepare bulk employee documentation, including trainee joining letters, secondment letters, and account-opening letters.
• Coordinate trainee rotations and administer Forms Q, R and S.
• Prepare batch-wise trainee overtime and leave encashment workings.
  
  
  

Employee Exit Management

• Prepare final settlements for terminated employees.
• Coordinate provident fund processing for exiting employees.
  
  
  

Governance, Technology and Project Support

• Support reporting and governance requirements relating to QMSE, Network Standards, and IT audits.
• Provide operational support for additional HR projects and activities.
  
  
  

Respond to ad-hoc requests and provide cross-functional support as required

Minimum Years Experience Required

• 2-3 years of relevant experience
  
  
  

Education

• Bachelors in management, human capital or any relevant field
  
  
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Digital Tooling, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies {+ 14 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date