SENIOR EXECUTIVE SALES OPERATIONS

Job Purpose

To handle regional operational tasks, trade marketing activities and reporting & analysis

Job Responsibilities

Monitoring channel partner activities in relation to frameworks and ensuring compliance. Outlet footprint expansion planning including e-Channel, Mobile Commerce, Retailer Stock ordering system, Segmented channels. Constant coordination with the HQ and regional commercial teams for Training of sales staff, data visibility, policies, new product launches etc. Managing synergy projects, assist planning and implementation of channel helpline dashboards, regional performance indicators, new communication model, and automation strategies. Implementation of standardize sales operations & policies in line with action plans. CS regional complaints and query resolution and manage regional CSI / SLAs.

• Assist RD/Sales teams in channel-wise annual and monthly target setting of ZONG Products for aligned with company targets & objectives in coordination with regional Marketing/HQ team. Constant review of a regional strategy in consideration of regional blue oceans, channel plans, and company objectives.
• Conduct independent Market Intelligence of all the sales channels to monitor sales performance. Monitor S&D Sales activity and growth tracking and maintain performance dashboard against all set Sales KPIs, detailed Channel Sales, Revenue and channel productivity analysis. Coordinate with the Channel and IT for all remapping requests & updates in the channel management system including new channel IDs creation in the system for new channel expansion. Supervision of reconciliation of BVS devices with HQ, channel & Vendors. Maintain BVS record and entertain all BVS mapping requests on priority.
• Handling Franchise Help Desk related tasks & Complaints Resolution. Support Franchise with regards to CRM Issues/Channel Rights/Customer Ownership/MNP Issues resolution and Franchise Commission Payouts Communication
  
  

Education

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Minimum Bachelor’s degree in Business Administration

Work Experience

3 to 5 yrs

Skills - Generic

Able to work under pressure Manages Challenging & dynamic environment Effective Communication Skills Proactive & system oriented

Skills - Job Specific

Holds functional knowledge of Data Analysis, Sales & Channel Planning. Adept at Systems & Processes in the Sales & Distribution department. Excellent Analytical skills

Special Requirement

NA

Others

NA