Senior Global Roaming Coordinator

Position Title: Senior Global Roaming Coordinator

Reporting to: Coverage Manager & Team Lead Asia

Location: Islamabad

Company: Telenor Shared Services (TSSPK)

Department: Roaming

Unit: Roaming Delivery / Telenor Linx

Why you should join Telenor Shared Services Pakistan

At Telenor Shared Services Pakistan, you get the opportunity to grow your expertise in an inclusive and supportive environment. You will work with international teams, contribute to meaningful projects, and develop skills that help you move forward in your career.

About Telenor Shared Services Pakistan

Telenor Shared Services Pakistan delivers transactional business services in Finance & Accounting and IT. Together with Telenor Shared Services Norway, we support employees across Telenor globally by making everyday work simpler and more efficient.

Position Related

In this role, you will coordinate the operational execution of global roaming rollout plans. You will work closely with internal teams and international telecom partners to ensure smooth onboarding, testing, and launch of roaming services. The role offers exposure to cross-border collaboration and end-to-end service delivery.

Goals

• Ensure timely and successful execution of roaming rollout plans
• Maintain accurate documentation and status tracking in roaming management tools
• Build strong relationships with roaming partners and internal stakeholders
• Ensure smooth coordination of testing and service launch activities

Key responsibilities

• Establish and maintain communication with roaming partners
• Support negotiation and coordination of International Roaming Agreements (IRAs)
• Drive testing, implementation, and launch of roaming services
• Monitor progress against rollout plans and highlight risks or delays
• Resolve operational challenges and escalate issues when required
• Maintain accurate documentation and reporting in relevant systems
• Collaborate closely with internal teams across multiple regions

Eligibility Criteria

• 3–4 years of experience in mobile roaming or telecom operations
• Experience in coordination roles within roaming rollout or similar functions

• Strong organizational and multitasking abilities
• Effective communication and stakeholder management
• Ability to work in a structured and systematic manner
• Collaborative mindset with cross-cultural awareness

• Bachelor’s or Master’s degree in engineering, business, economics, or a related field
• Equivalent practical experience may be considered

Functional Skills / Knowledge Areas

• Good understanding of mobile roaming processes and rollout lifecycle
• Familiarity with IREG and/or TADIG processes (preferred)
• Experience working with international telecom partners
• Proficiency in Microsoft Office tools and collaboration platforms (Teams, SharePoint)
• Basic technical understanding of mobile networks and roaming services

Potential Career Path

• Progression into senior coordination or specialist roles in roaming operations
• Opportunities to move into roles such as Roaming Manager or Service Delivery Lead
• Exposure to broader telecom operations and international project management