Senior Manager - End User Support - Pakistan

Job Summary

Responsible of leading multiple teams of Executive Service Support (ESS)/ End User Support (EUS), service desk, technical support, asset team, print management, Serviceline and Voiceline

Key Responsibilities

• Responsible and ensure the quality of IT service delivery to the Banks customers across the country under the defined compliance policies.
• Heading weekly incident and service request meetings with team leads to recognize gaps and provide solutions to maintain quality IT service.
• Responsible of infrastructure latest trends, security patches and firmware are up to date under the compliance policies within time.
• Resource management and assigns priorities to IT support cases and IT projects to ensure the quality of services are delivered efficiently.
• Responsible of running ESS/EUS projects.
• Managing yearly renewal IT contracts, heading service review meetings with IT contractors on services and build internal and external health relations with different vendors & suppliers.
• Building strong relationships with internal and external stakeholders.
• Review availability, scalability & capacity planning of the project resources.
• Run risk analysis to mitigate the risks and scale the service delivery and project performance.
• Responsible of asset management pertain to ESS/EUS domain.
  
  

Skills And Experience

• Holds Bachelor’s degree.
• ITIL Foundation V4 certified.
• Preferred 10 years of vast experience in information technology in multiple industries
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.