Senior Operations Manager - Digital Lending
NOVA Finance
Date: 6 hours ago
City: Lahore
Contract type: Full time
Key Responsibilities
- Oversee end-to-end mobile lending operations: registration, KYC, scoring, disbursement, repayment and collections.
- Oversee Customer Care and Collections teams.
- Monitor operational KPIs, conversion funnels, productivity and service quality.
- Identify and resolve process failures, app-related issues and operational bottlenecks in coordination with IT, Product and Risk teams.
- Improve operational efficiency through automation, process optimization and data-driven decisions.
- Develop management reports, dashboards and performance analytics.
- 7+ years of experience in fintech, digital lending or app-based financial services.
- Strong hands-on knowledge of CRM systems, reporting tools, Excel, Power BI and preferably SQL.
- Experience managing operational teams, including customer support and/or collections.
- Good understanding of mobile app workflows, system integrations and incident management.
- Strong analytical, problem-solving and people management skills.
- Business-oriented, technically capable and comfortable working hands-on.
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