Senior Project Manager – BSS (SPM–B299)

Job Title: Senior Project Manager – BSS Job Type: Full-Time | Onsite Location: Lahore, Pakistan Working Hours: CST Hours (06:00 PM – 03:00 AM PKT)

About the Role: SMB is hiring a Senior Project Manager – BSS on behalf of its client. We are seeking a highly driven and hands-on project management professional who can strengthen project delivery, establish operational discipline, and support the PMO/VP of Project Delivery function This is an execution-focused role that requires someone who can actively drive projects, implement structure, coordinate cross-functional teams, and ensure successful delivery across multiple clients and engagements. The ideal candidate will possess strong leadership, operational excellence, and client management capabilities within a fast-paced environment

Key Responsibilities:

• Lead end-to-end onboarding of new client teams, from hiring and resource allocation through successful go-live.
• Serve as the primary liaison between client stakeholders and internal departments.
• Coordinate cross-functional teams including HR, IT, Finance, Operations, and Facilities to ensure seamless project execution.
• Establish, implement, and enforce SOPs, training programs, and delivery standards.
• Monitor project performance, team productivity, and delivery KPIs to ensure successful outcomes.
• Develop and maintain project dashboards, reports, and performance metrics.
• Identify project risks, workload imbalances, and operational inefficiencies, and implement corrective actions proactively.
• Manage multiple client accounts and concurrent projects while maintaining delivery quality and timelines.
• Handle client communications, escalations, status updates, and stakeholder expectations professionally.
• Drive accountability across teams and ensure alignment with project goals and organizational objectives.
• Support team ramp-ups, operational transitions, and process stabilization initiatives.

Required Qualifications

• Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field.
• 5–6 years of hands-on project management and delivery experience.
• Proven experience managing multiple concurrent clients and projects.
• Experience working in IT Services, BPO, Outsourcing, Consulting, or Professional Services environments.
• Demonstrated success in end-to-end project delivery and client-facing roles.
• Availability to work CST hours (06:00 PM – 03:00 AM PKT).

Required Skills:

Project & Operational Management

• Strong experience in project delivery, resource planning, and capacity management.
• Expertise in KPI tracking, project reporting, and performance management.
• Experience creating and managing delivery dashboards and operational reports.
• Advanced proficiency in Microsoft Excel and data-driven decision-making.

Client Management

• Strong experience managing client relationships, communications, and escalations.
• Ability to confidently interact with US-based clients and senior leadership teams.
• Excellent verbal and written English communication skills.

Leadership & Execution

• Strong ownership mindset with the ability to independently drive initiatives.
• Excellent organizational, coordination, and problem-solving skills.
• Ability to work under pressure and manage competing priorities.
• Hands-on execution approach with a focus on delivering measurable results.
• High-energy, proactive, and solution-oriented personality.

Preferred Qualifications

• Experience managing team ramp-ups, transitions, and process stabilization projects.
• PMP, PRINCE2, Scrum Master, or other project management certifications are a plus.
• Experience working with international clients, particularly North American organizations, will be highly preferred.

Compensation & Benefits

• Competitive market salary.
• Performance-based growth opportunities.
• Exposure to international clients and large-scale delivery operations.
• Professional development and career advancement opportunities.
• Collaborative and fast-paced work environment.