Service Delivery Manager
HRBS Global
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
About the role
We are looking for an experienced Service Delivery Manager to lead multiple Team Leaders across operational workstreams in a fast-paced, regulated financial services environment. This is a senior leadership role focused on performance, accountability, and delivering measurable business results.
What you'll do
We are looking for an experienced Service Delivery Manager to lead multiple Team Leaders across operational workstreams in a fast-paced, regulated financial services environment. This is a senior leadership role focused on performance, accountability, and delivering measurable business results.
What you'll do
- Lead and develop multiple Team Leaders across operational workstreams
- Own service delivery performance; KPIs, SLAs, and quality standards
- Monitor performance data to identify trends, risks, and improvement opportunities
- Act as escalation point for complex operational and stakeholder issues
- Drive change initiatives with measurable impact
- Ensure full compliance with regulatory requirements and internal policies
- Report and present clear operational insights to senior management
- Proven experience in a Service Delivery Manager or similar leadership role
- Strong experience managing Team Leaders or multiple teams
- Track record of delivering against KPIs, SLAs, and operational targets
- Strong coaching, leadership, and stakeholder management skills
- Excellent analytical and problem-solving capabilities
- Background in debt solutions, collections, or financial services preferred
- Proficiency in MS Excel and reporting tools
How to apply
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