ServiceNow Customer Service

Tata Consultancy Services


Date: 2 weeks ago
City: Hyderabad
Contract type: Full time

Skill- ServiceNow Consultant / Solution Architect (CSM, FSM)

Exp- 5 to 10years

Location- Bangalore/Hyderabad

JD

  • 6 to 15 years of experience with ServiceNow CSM, ITSM and Service Portal.
  • Understanding in ServiceNow Implementation & integration with hands-on knowledge in javascript, UI policies, UI action, workflow, business rule, client script, Script Includes, Business Rules and ACL.
  • Experience with ServiceNow as a Developer or Support role (Incident, Problem, Change management or Customer Service Management)
  • Solid functional knowledge of CSM/FSM module (Certification is a plus)
  • Experience with instance upgrade and patching, SOAP, RESTful API, scripting with ServiceNow
  • Worked on multiple integrations of ServiceNow Monitoring Tools
  • Experience in configuring dashboards, reports and analytics within ServiceNow to provide insights into customer service performance, trends and areas for improvement.
  • Experience in Agent workspace and Virtual agent
  • Knowledge on AI, DevOps, Automation Tools usage and implementations
  • Presales Process knowedge.
Location Hyderabad Job Function TECHNOLOGY Role Engineer Job Id 420829 Desired Skills Service Now Desired Candidate Profile Qualifications : BACHELOR OF ENGINEERING

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