ServiceNow Customer Service
Tata Consultancy Services
Date: 2 weeks ago
City: Hyderabad
Contract type: Full time
Skill- ServiceNow Consultant / Solution Architect (CSM, FSM)
Exp- 5 to 10years
Location- Bangalore/Hyderabad
JD
- 6 to 15 years of experience with ServiceNow CSM, ITSM and Service Portal.
- Understanding in ServiceNow Implementation & integration with hands-on knowledge in javascript, UI policies, UI action, workflow, business rule, client script, Script Includes, Business Rules and ACL.
- Experience with ServiceNow as a Developer or Support role (Incident, Problem, Change management or Customer Service Management)
- Solid functional knowledge of CSM/FSM module (Certification is a plus)
- Experience with instance upgrade and patching, SOAP, RESTful API, scripting with ServiceNow
- Worked on multiple integrations of ServiceNow Monitoring Tools
- Experience in configuring dashboards, reports and analytics within ServiceNow to provide insights into customer service performance, trends and areas for improvement.
- Experience in Agent workspace and Virtual agent
- Knowledge on AI, DevOps, Automation Tools usage and implementations
- Presales Process knowedge.
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