Solutions Consultant / Product Specialist Lahore, Pakistan

About The Job Solutions Consultant / Product Specialist

Job Description: Solutions Consultant / Product Specialist

SparkTrack | Hybrid role, starting work from home

Position Summary: SparkTrack is looking for a Solutions Consultant / Product Specialist who can understand the product end-to-end, support the sales team in demos, answer customer questions, capture customer needs, and help test the product as we continue improving it. This is a hybrid position and will start as work from home. As the team grows, the role may include occasional in-person meetings, customer demos, training sessions, or internal planning sessions.

About SparkTrack: SparkTrack is a study abroad CRM and student management platform built for education agencies and overseas education consultants. It helps agencies capture leads, manage student applications, track documents, run custom admissions pipelines, manage branches and team access, and get reporting visibility across their business. The platform is designed around the full student journey, from first enquiry to enrolled student. Key areas include lead capture from sources such as Facebook Lead Ads, website forms, public forms, and webhooks; visual application pipelines; document and compliance checklists; student records; branch and role management; dashboards and reporting; student portals; and sub-agent portals.

Role Purpose: The purpose of this role is to become the product expert who helps customers clearly understand how SparkTrack fits their agency, while also helping the internal team improve the product based on real customer feedback. This person will sit between sales, product, customer success, and QA. They should be comfortable speaking with customers, demonstrating workflows, documenting requirements, and testing product features from a customer's point of view.

Key Responsibilities

• Learn SparkTrack deeply, including product features, workflows, customer use cases, limitations, and upcoming improvements.
• Support the sales team during discovery calls, demos, follow-ups, and customer presentations.
• Prepare demo environments, sample student records, pipelines, forms, reports, and customer-specific demo flows.
• Understand customer needs and map those needs to SparkTrack features.
• Answer functional product questions from prospects and customers.
• Explain SparkTrack's value in simple, practical language for education consultants and agency owners.
• Capture customer requirements, objections, feedback, and feature requests in a structured way.
• Work with product and engineering teams to communicate customer needs clearly.
• Test new features, bug fixes, and workflows before release.
• Create test scenarios based on real customer use cases.
• Report bugs with clear steps, expected results, actual results, screenshots, and business impact.
• Help create and maintain product FAQs, demo scripts, onboarding notes, training material, and internal sales enablement content.
• Support customer onboarding and training where needed.
• Identify gaps in product experience, demo readiness, documentation, and customer understanding.
  
  

Required Skills And Experience

• 1-3 years of experience in a product, customer success, pre-sales, business analyst, QA, implementation, or SaaS support role.
• Strong communication and presentation skills.
• Ability to understand customer problems and explain software solutions clearly.
• Comfortable giving live product demos.
• Strong attention to detail and a practical testing mindset.
• Ability to document requirements, issues, and customer feedback clearly.
• Comfortable working with sales, product, engineering, and support teams.
• Strong ownership, curiosity, and willingness to learn the product deeply.
• Good command of written and spoken English.
  
  

Preferred Skills

• Experience with CRM, student management software, education consultancy workflows, admissions, visa processing, or SaaS products.
• Experience writing test cases, user stories, acceptance criteria, or bug reports.
• Familiarity with tools such as Notion, Google Docs, Sheets, Slack, Linear, Jira, Trello, HubSpot, or similar systems.
• Basic understanding of lead management, pipelines, forms, reports, and user permissions.
  
  

Ideal Candidate Profile: The ideal candidate is product-minded, customer-facing, organized, and detail-oriented. They should enjoy learning how software works, explaining it to others, and spotting issues before customers do. They do not need to be a developer, but they should be comfortable testing workflows carefully and asking smart questions.

Success Metrics

• Quality and readiness of product demos.
• Accuracy and clarity of customer-facing product explanations.
• Sales team satisfaction with demo and product support.
• Quality of customer requirements and feedback captured.
• Number and quality of bugs, test cases, and product improvement suggestions submitted.
• Improvement in onboarding, demo scripts, FAQs, and internal product documentation.
• Reduction in demo issues, customer confusion, and repeated product questions.
  
  

Work Arrangement

• Position type: Full-time.
• Work model: Hybrid.
• Initial setup: Work from home.
• Future expectations: Occasional in-person meetings, demos, trainings, or team sessions as required.