Support Intern
AIO
Date: 5 hours ago
City: Remote
Contract type: Full time
Remote
About The Role
As a Support Intern at AIO, you'll be the friendly first point of contact for our users. You'll help people resolve issues across calls, chats, and other channels while learning how a modern support operation runs day to day. Alongside frontline support, you'll take on administrative work that keeps the Support Ops team organized and running smoothly.
This is a hands-on role for someone who enjoys helping people, communicates clearly, and wants to build a foundation in customer support and operations.
(This is a paid opportunity).
What will be your responsibilities?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing, and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.
As a Support Intern at AIO, you'll be the friendly first point of contact for our users. You'll help people resolve issues across calls, chats, and other channels while learning how a modern support operation runs day to day. Alongside frontline support, you'll take on administrative work that keeps the Support Ops team organized and running smoothly.
This is a hands-on role for someone who enjoys helping people, communicates clearly, and wants to build a foundation in customer support and operations.
(This is a paid opportunity).
What will be your responsibilities?
- Respond to user inquiries across calls, live chat, and other support channels in a timely, helpful, and professional manner.
- Troubleshoot common product questions and guide users toward solutions.
- Accurately log, tag, and track support interactions in our help-desk tools.
- Escalate complex or unresolved issues to the right team members and follow up to closure.
- Maintain and help improve support documentation, FAQs, and canned responses.
- Complete administrative tasks assigned by the Manager, Platform Support (scheduling, data entry, reporting, ticket audits, and similar operational work).
- Flag recurring issues and share user feedback to help improve the product and support experience
- Strong written and verbal communication skills.
- A patient, empathetic, customer-first attitude.
- Good organization and attention to detail; comfortable juggling multiple tasks.
- Reliable, responsive, and able to work independently once trained.
- Comfortable learning new software tools quickly.
- Prior experience in a customer-facing or support role.
- Familiarity with help-desk or ticketing tools (e.g. Zendesk, Intercom, Freshdesk).
- Additional language skills.
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing, and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.
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