System & Process Officer/Executive (Business Process Management)

About Us:

We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.

Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.

As we scale our EMI and remittance operations amid 2026's fintech landscape marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives, we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.

Position Summary:

Job Overview:

The System & Process Executive is responsible for overseeing the day-to-day operations of the System and Process Department (SPD), ensuring effective management of organizational systems and processes. The role supports the System & Process Lead and involves developing and implementing policies and procedures in collaboration with stakeholder departments. Additionally, the System & Process Executive provides operational support to System & Process Department and other departments to help achieve the organization’s strategic objectives.

Responsibilities:

• Developing and implementing processes, procedures, or methods to improve the efficiency of all business aspects
• Ensuring all regulations are followed and report any violations to the SPD Lead
• Conduct audits of current processes to identify opportunities for improvement
• Developing and modifying policies, procedures, and protocols for new or existing programs, processes, and products (as assigned)
• Training stakeholders on the new process to ensure effective implementation
• Analyze current processes and coordinate stakeholders and optimization/re-engineer or modify as per best practices for their signoffs (as assigned)
• Communicate the process change to all affected parties
• Automate the processes through developing and implementing systems
  
  

Required Qualifications & Experience:

Education: Bachelor’s degree in business administration, Computer Science, or a related field.

Experience: Up to 2 years of relevant work experience.

Fresh graduates with excellent communication skills with good command of presentation, report drafting and policy writing are also encouraged to apply.

Behavioural Skills:

• Good communication skills
• English Language Proficiency (both written and spoken)
• Presentable
• Excellent Presentation Skills
• Team Player
• Active & Assertive
• Can do Attitude
• Critical Thinking & Problem-Solving skills
  
  

Competencies:

• Ms Word, Excel, PowerPoint, Visio, Draw.io, Miro, etc
• Systems and Platforms Overview
• Should have worked in the automation process via platforms & apps
  
  

ACE Money Transfer Profile: https://www.aceunion.com

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