Systems Administrator

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

System Administrator

About The Role

We are seeking a System Administrator to operate, maintain, and support our core IT infrastructure. This role is focused on reliability, stability, security, and operational support of production and non‑production systems.

You will be responsible for day‑to‑day systems administration across Windows and Linux environments, supporting virtualised infrastructure, managing access and permissions, and responding to incidents as part of an on‑call rotation. This is a hands‑on operational role, working closely with DevOps, Security, and IT Operations teams to keep systems running effectively and securely.

Key Responsibilities

Systems Administration

• Administer, maintain, and support Windows and Linux servers across multiple environments.
• Perform system provisioning, configuration, patching, upgrades, and decommissioning.
• Monitor system health, performance, storage, and capacity.
• Troubleshoot OS‑level and service‑level issues and implement permanent fixes.
  
  

Virtualisation & Infrastructure

• Support and manage virtualised environments (e.g. VMware, Nutanix).
• Assist with VM lifecycle management, performance tuning, and capacity planning.
• Work with infrastructure and network teams on hardware and platform‑related issues.
  
  

Identity, Access & Security

• Manage user accounts, groups, and permissions across directory and identity systems.
• Apply security hardening and baseline configurations to servers.
• Support patch compliance, vulnerability remediation, and security audits.
• Assist with incident investigation and remediation from a systems perspective.
  
  

Monitoring, Backup & Reliability

• Maintain and respond to alerts from monitoring and logging tools.
• Ensure backup jobs are running successfully and assist with restore testing.
• Support disaster recovery and business continuity processes.
• Identify recurring issues and propose operational improvements.
  
  

Incident Response & Support

• Participate in a shared on‑call rotation for production support.
• Respond to incidents, troubleshoot issues, and perform root‑cause analysis.
• Document incidents, fixes, and standard operating procedures.
  
  

Documentation & Continuous Improvement

• Maintain accurate system documentation, runbooks, and operational procedures.
• Identify opportunities to simplify operations, improve reliability, and reduce manual effort.
• Contribute to process improvements across IT Operations.
  
  

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
• 5+ years of experience administering Linux systems.
• 3+ years of experience administering Windows Server environments.
• Strong experience with virtualised infrastructure (VMware, Nutanix, or similar).
• Solid understanding of networking fundamentals, including TCP/IP, DNS, routing, firewalls, VLAN, and load balancing in on‑premises environments.
• Familiarity with security best practices and SOC workflows, including alert handling, log review, and incident escalation.?
• Solid troubleshooting and root‑cause analysis skills.
• Experience working in production environments with on‑call responsibilities.
• Scripting experience (Bash, PowerShell, Python, or similar).
• Strong documentation and communication skills.
• Backup and disaster recovery tooling experience.
• Experience supporting hybrid environments (on‑premises and cloud – AWS or Azure).
• Familiarity with monitoring and logging platforms (Splunk, Datadog, Zabbix, Nagios, etc.)
  
  

Nice to Have

• Experience with pipeline automation (CI/CD)
• SDLC process improvement
  
  

Core Competencies

• Problem solving and analytical thinking
• Operational ownership and accountability
• Clear communication and teamwork
• Time management and reliability
• Continuous learning and self‑development
  
  

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.