Team Lead - Reconciliation

Job Title: Team Lead – Reconciliation

About the Role: We are looking for an experienced and proactive Team Lead to oversee a team of Reconciliation Analysts supporting a large chain of US-based gas stations. The ideal candidate will bring a minimum of 4 years of experience in reconciliation, finance, or accounting – including at least 1–2 years in a team lead or supervisory capacity – preferably within a BPO or shared services environment, along with a strong understanding of retail and convenience store transaction workflows. This role is responsible for managing day-to day team operations, ensuring reconciliation accuracy and timeliness, coaching analysts, and driving continuous improvement across store reporting processes.
Key Responsibilities:
Team Leadership & People Management• Supervise, mentor, and support a team of Reconciliation Analysts, ensuring clear goals and accountability.
• Allocate daily workload across store locations and analysts to ensure timely coverage and turnaround.
• Conduct regular one-on-ones, team huddles, and performance reviews; identify training and coaching needs.
• Onboard and train new analysts on reconciliation processes, tools, and quality standards.
• Manage shift schedules, attendance, and leave planning to ensure uninterrupted coverage.
Reconciliation Oversight
• Oversee reconciliation of daily sales, deliveries, and inventory across all store locations.
• Review escalated shortage and overage variances, guiding root-cause investigation and resolution.
• Ensure payments and delivery invoices are verified accurately and in a timely manner in coordination with the Finance team.
• Act as the first point of escalation for complex or unresolved reconciliation discrepancies.
Expenses Management Oversight
• Review the team's daily expense verification work for accuracy and completeness.
• Oversee validation of store paperwork and ensure documentation standards are maintained.
• Guide investigation of store shortage and overage figures and approve corrections to expense entries.
• Ensure expense categories are maintained correctly and consistently across the team.
• Review and approve daily expense reports before distribution.
Quality & Process Improvement
• Review and approve daily reconciliation and sales reports prior to distribution to management.
• Monitor team accuracy, productivity, and turnaround-time metrics; prepare and present performance dashboards.
• Track delivery records, bills of lading, and payment details at a team/portfolio level.
• Monitor trends and variances across store locations, flag anomalies, and escalate significant issues to management.
• Identify process gaps and lead continuous improvement initiatives across store reporting operations.
• Liaise with client stakeholders and internal Finance teams on performance updates, audits, and escalations.


Requirements

Education & Qualifications
• Bachelor's degree in Business Administration, Accounting, or a related field.
• Minimum 4 years of experience in reconciliation, finance, or accounting roles, preferably in a BPO or shared services environment.
• At least 1–2 years of experience leading or supervising a team, with proven people management skills.

Preferred Skills:
• Strong understanding of retail and convenience store transaction workflows.
• Proven ability to lead, coach, and develop a team in a target-driven environment.
• Proficiency in Excel and familiarity with financial reporting tools.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder-management skills for cross-border collaboration.
• Familiarity with management/POS systems and inventory reconciliation.
• Knowledge of sales tax reporting.
• Experience preparing and presenting performance reports/dashboards to management.

Shift Time: 07:00 PM to 04:00 AM Pakistan Standard Time