Team Leader – Customer Services (Domestic)
Sybrid Careers
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Requirements
- Must possess excellent written and verbal communication skills
- Having good technical skills and being able to resolve complex issues
- Handle escalated calls and resolve customer problems
- Must lead and motivate the team to optimum performance levels to achieve agreed targets
- Deliver all departmental, self, and team KPIs, achieving set targets and objectives
- Manage team KPIs and ensure that each member of the team provides an optimum level of customer service to the customer
- Fresh graduates/Final-Year Student or Intermediate
- Strong communication and interpersonal skills
- Eager to learn and work in a professional environment
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