Technical Product Manager

COMPANY
Global Rescue is the world’s leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.

ROLE OVERVIEW

We are looking for an experienced Technical Product Manager with a strong Technical Project and Product Management background. This is a Senior level position requiring the job incumbent to have a strong vision and thorough knowledge of bringing a product or project to life. They should be able to translate business requirements into clear technical requirements along with providing leadership to their team throughout their employee lifecycle.

RESPONSIBILITIES

• • Close coordination with all stakeholders—including Account Managers (AMs), SaaS clients, and vendors to understand business needs, prioritize requirements, manage expectations, and deliver desired outcomes.
  • Lead product delivery, including requirements discovery, user story development, planning, solution development, and user acceptance, ensuring high-quality releases with focus on Business needs.
  • Collaborate with UX, business analysts, engineering, and QA teams to deliver reliable, user-centric solutions; facilitate project reviews, identify business gaps & improvements. Prepare monthly/quarterly progress updates for senior management to communicate achievements, goals, technical & business risks.
  • Coordinate with clients and vendors before and after SaaS integrations to ensure smooth collaboration, accountability, and successful outcomes.
  • Oversee data integration activities, data validation, cleansing, and reporting to support account managers and client decision-making.
  • Ensure SaaS SLA compliance and performance standards by responding to Account Managers (AMs), clients, and vendors queries within defined timelines.
  • Lead and Manage application support team to provide level 1 support and follow up with technology team for Level 2 & 3 support.
  • Conduct weekly status update meetings with account managers and leadership to align product goals with company priorities, progress, and operational concerns.

QUALIFICATIONS

• • Bachelor’s degree in Computer Science, IT, or a related field.
• 7+ years of experience in technical project management within software development and application support environments.
• Proven experience delivering and supporting enterprise-scale web or platform solutions.
• Basic programming experience in Java/Spring Boot or Microsoft .Net framework. Hands-on any of these MySQL, PostgreSQL, MS SQL query and DB programming.
• Understanding of microservices-based applications and cloud-native (AWS) deployments and their monitoring and troubleshooting issues.
• Strong analytical, prioritization, risk management, and decision-making skills.
• Excellent written and verbal communication skills in English.
• Excellent team management, conflict resolution with core focus on delivering practical solutions, also can work under strict timelines.
• Proficiency in leveraging AI-powered tools to improve delivery efficiency, monitoring, testing, documentation, and team productivity.

LOCATION: Islamabad

COMPENSATION: Based on experience + bonus + benefits