Technical Support Engineer
Netwrix Corporation
Date: 6 hours ago
City: Remote
Contract type: Full time
Remote
About Us
At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.
Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.
Job Description
Technical Support Engineer provides specialized technical assistance to customers, internal teams, and stakeholders by diagnosing, troubleshooting, and resolving complex software, system, and infrastructure issues. Technical Support Engineers serve as subject matter experts in their domains, ensuring product reliability, system performance, and customer satisfaction. They collaborate with engineering, product, and operations teams to drive continuous improvements, develop automation tools, and enhance troubleshooting methodologies.
Provide technical troubleshooting and problem resolution for customer-reported issues.
Analyze system logs, configurations, and infrastructure components to diagnose technical problems.
Escalate and collaborate with internal engineering teams on complex issues and product defects.
Document troubleshooting workflows, solutions, and best practices to enhance knowledge sharing.
Develop and optimize diagnostic tools, scripts, and automation to improve efficiency.
Assist in system performance optimization, security best practices, and incident resolution.
Contribute to process improvements and technical support strategies for enhanced service quality.
Provide mentorship, technical training, and guidance within the support organization.
Our Values
At Netwrix, Our Values Guide Every Action
Why You’ll Love Working at Netwrix
Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Please let us know if you require any accommodation.
At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.
Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.
Job Description
Technical Support Engineer provides specialized technical assistance to customers, internal teams, and stakeholders by diagnosing, troubleshooting, and resolving complex software, system, and infrastructure issues. Technical Support Engineers serve as subject matter experts in their domains, ensuring product reliability, system performance, and customer satisfaction. They collaborate with engineering, product, and operations teams to drive continuous improvements, develop automation tools, and enhance troubleshooting methodologies.
Provide technical troubleshooting and problem resolution for customer-reported issues.
Analyze system logs, configurations, and infrastructure components to diagnose technical problems.
Escalate and collaborate with internal engineering teams on complex issues and product defects.
Document troubleshooting workflows, solutions, and best practices to enhance knowledge sharing.
Develop and optimize diagnostic tools, scripts, and automation to improve efficiency.
Assist in system performance optimization, security best practices, and incident resolution.
Contribute to process improvements and technical support strategies for enhanced service quality.
Provide mentorship, technical training, and guidance within the support organization.
Our Values
At Netwrix, Our Values Guide Every Action
- Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission.
- Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.
- Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.
- Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.
- Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches.
- Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.
- eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.
Why You’ll Love Working at Netwrix
- Competitive Health Benefits
- Continuous Learning and Development Opportunities
- Team-Oriented, Collaborative, and Innovative Work Environment
- Regular Company Town Halls to Keep You Informed
- Opportunities for Career Growth and Advancement
Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Please let us know if you require any accommodation.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Project Director
GE Vernova,
Remote
7 hours ago
Job Description SummaryGE Vernova Hydro Power is seeking a Project Director. In this role you will be responsible for the project delivery, Profit & Loss accountability, and Customer Satisfaction (including Voice of Customer) through management of project related activities and resources. The Project Director is assigned to execute directly one or more large projects (Variable role).The Project Director owns/influences budgets...
Cold Calling and Cold Emailing
ambeego,
Remote
1 day ago
What you'll do:Write offers and test them to see which ones convertMake cold calls to prospects and follow upMake sequences from cold email to cold callBuild and run lead generation campaigns from start to finishManage outreach inboxes, reply to prospects and book meetingsTrack results and change campaigns based on the dataWhat you'll need:Experience with tools like Clay, Smartlead, BlitzAPI, Prospeo,...
UI/UX Designer + Video Editor
ambeego,
Remote
2 days ago
What you'll do:Design interfaces and creatives in Figma, with clean alignment and attention to detailMake video ads and motion content with Remotion and HyperFramesCreate visuals with AI image generation toolsRun our social media accountsPlan the content calendar and keep it on scheduleWhat you'll need:Strong Figma skills and a good eye for designExperience editing videos, especially video adsComfort with AI image...