Technical Support Executive
ChatPandas
Date: 8 hours ago
City: Lahore
Contract type: Full time
Job Overview
We are seeking a proactive and customer-focused Technical Support Executive to assist users with our CMS platform for website creation. The ideal candidate will provide timely technical support, resolve user issues, and ensure a smooth and positive customer experience.
Key Responsibilities
We are seeking a proactive and customer-focused Technical Support Executive to assist users with our CMS platform for website creation. The ideal candidate will provide timely technical support, resolve user issues, and ensure a smooth and positive customer experience.
Key Responsibilities
- Provide technical assistance and support to users via email regarding the CMS platform
- Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions
- Escalate complex issues to relevant teams when necessary
- Assist users with website setup, configuration, customization, and feature integration
- Collaborate with cross-functional teams including Development and Product Management to resolve user concerns
- Ensure timely follow-ups and maintain high customer satisfaction
- Take ownership of user issues and ensure they are resolved effectively
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Prior experience in a technical support role, preferably in software or web development
- Basic to intermediate knowledge of HTML, CSS, and JavaScript
- Familiarity with CMS or website builders such as WordPress or Wix
- Strong problem-solving skills with a customer-first mindset
- Excellent written and verbal communication skills
- Ability to explain technical concepts to non-technical users
- Comfortable working in a fast-paced environment and adapting to changing priorities
- Location: GITMIT Co-Working Space, Gulberg III
- Job Type: Full-Time (Onsite)
- Working Hours: 9 hours/day, 5 days/week
- Shift Timing: 6:00 PM – 3:00 AM (PKT)
- Salary: Up to PKR 100,000/month
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