Technical Support Officer

Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.

As a Technical Support Officer, you will work closely with the clients to troubleshoot technical problems, provide guidance on software and hardware requirements, and handle escalated issues. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work both independently and as part of a team.

• Installation and configuration of Microsoft Office 365 applications, setup and troubleshooting of Outlook and email accounts, and Email backup and recovery.
• Using Active Directory for user account creation, management, permissions, password resets and access control.
• Installation and troubleshooting of Windows.
• Wired and wireless network configuration and basic setup and troubleshooting of DHCP and DNS.
• Basic firewall configuration and support.
• VPN setup and troubleshooting

Requirements

• Bachelor of Science (BS or BSc.), or related field of study.
• 1 to 2 years experience.
• Effective communication skills
• Must be good in Oral and written English
• Good Expertise on Hardware & Network Support.

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.

At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.