Telesales Representative - Lead Generation & Customer Engagement - TJ / 1927632

Our client Confidential is looking for a Telesales Representative - Lead Generation & Customer Engagement in Lahore

We are seeking a motivated and energetic TeleSales Representative to join our sales team. This role focuses on generating leads, engaging with potential customers through effective sales pitching, handling objections, and managing orders using CRM and order management software. The ideal candidate has strong business communication skills in English and Urdu, is comfortable using social media and software tools to manage customer interactions, and thrives in a target-driven environment. You will work closely with the sales team to meet company sales goals and ensure excellent customer experience through timely follow-ups and lead qualification. The TeleSales Representative plays a crucial role in supporting the business growth by identifying customer needs and providing appropriate product knowledge to close sales. Although this position does not involve managing a team, it requires excellent teamwork, coordination, and the ability to multitask effectively. The role demands proficiency in MS Word, MS Excel, and CRM platforms, preferably including real estate CRM software such as Salesforce, HubSpot, or Zoho. Candidates should have at least two years of telesales or customer sales experience and demonstrate confidence and professionalism under pressure.

Responsibilities

• Generate leads through outbound calls and digital platforms, utilizing CRM tools for lead capture and tracking.
• Deliver persuasive and clear sales pitches tailored to customer needs and product features.
• Handle customer objections professionally to maintain engagement and advance the sales process.
• Manage orders and customer records accurately using software platforms including Odoo or similar order management systems.
• Follow up on leads consistently to qualify prospects and move them through the sales pipeline efficiently.
• Coordinate and collaborate with team members to achieve collective sales targets and optimize workflow.
• Utilize social media and WhatsApp Business channels to engage and respond promptly to customer inquiries.
• Maintain detailed documentation of sales activities, customer interactions, and order status using CRM lead management workflows.
• Develop comprehensive product knowledge to answer customer questions confidently and provide relevant recommendations.
• Manage multiple tasks and prioritize workload to meet deadlines while maintaining a high level of customer service.
• Communicate fluently in English and Urdu to build rapport with diverse customer segments and ensure understanding.
• Employ active listening techniques to assess customer needs and tailor sales strategies accordingly.
• Use negotiation skills to close deals while ensuring customer satisfaction and fostering long-term relationships.
• Participate in ongoing training and development initiatives to enhance sales techniques and product knowledge.