Tier 2 Network Support Engineers

dinCloud Pakistan, An ATSG Company


Date: 2 hours ago
City: Remote
Salary: PKR 550,000 - PKR 750,000 per month
Contract type: Full time
Remote
What You Will Do

  • Provide issue escalation support for NOC team and Associate Network Engineers for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for critical customer service interruptions.
  • Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to Tier 3 Principal Network Engineers if unable to resolve.
  • Complete service requests, network implementations, migrations, and other change management engineering activities.
  • Identify opportunities for Continual Service Improvement (CSI) to make environment more secure, efficient, and optimized for cost and performance.
  • Document customer issues, communications, steps taken to resolve, and current status through ServiceNow.
  • Lead the resolution of highly complex issues escalated by Network Engineering team; proactively identify problems before they occur.
  • Documents and follows standard processes and procedures including change management processes, escalation processes, notification processes, ticket documentation, and customer issue resolution processes.
  • Act as a technical mentor to NOC, Associate Network Engineers and peers.
  • Provide on-call support for Tier 2 technical issues.


What Qualifies You

  • Highly advanced technical experience in network design, route distribution, firewall configuration, data center infrastructure of the most complex customer networks across enterprise environments.
  • Highly organized with the ability to execute on multiple technical tasks simultaneously.
  • 5+ years' experience working in a technical environment as a Network Engineer.
  • Certifications: CCNP or equivalent certifications required; multiple CCNP or equivalent experience preferred.
  • Ability to educate, train, and mentor others on Network technologies.
  • Possess strong written, verbal, and presentation communication skills.
  • Ability to follow, document, and author standard processes and procedures.
  • Ability to work assigned shift and on call rotation.
  • Deep understanding of ITIL operational framework through attainment of ITIL v4 Foundation certification or equivalent industry experience.

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