Virtual Relationship Manager (Mashreq Bank Pakistan Limited)
Mashreq
Date: 6 hours ago
City: Remote
Contract type: Full time
Remote
Job Purpose:
The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for driving proactive client engagement, managing smooth onboarding and post-onboarding journeys, and ensuring that customers receive tailored financial solutions aligned with their needs. The VRM Lead will be accountable for performance outcomes, client satisfaction, and revenue growth, while strictly adhering to compliance standards. Through a customer-centric and digital-first approach, the VRM will foster strong, long-term relationships and enhance the overall Neo banking experience.
Key Responsibilities:
VRM is pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s
• Lead Management & Drop-off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross-Sell (within 3 Months on Books)
• Portfolio Management
Knowledge, Skills & Experience:
• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self-Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/er feet.
• Dynamic, result-oriented approach to work.
The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for driving proactive client engagement, managing smooth onboarding and post-onboarding journeys, and ensuring that customers receive tailored financial solutions aligned with their needs. The VRM Lead will be accountable for performance outcomes, client satisfaction, and revenue growth, while strictly adhering to compliance standards. Through a customer-centric and digital-first approach, the VRM will foster strong, long-term relationships and enhance the overall Neo banking experience.
Key Responsibilities:
VRM is pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s
• Lead Management & Drop-off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross-Sell (within 3 Months on Books)
• Portfolio Management
Knowledge, Skills & Experience:
• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self-Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/er feet.
• Dynamic, result-oriented approach to work.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Financial Modeler (3+ Years Experience)
The Value Core,
Remote
1 day ago
About UsThe Value Core is a corporate finance advisory firm helping startups and mid-market companies across the GCC, UK, and South Asia make sharper financial decisions. We work at the intersection of financial modeling, business analytics, and strategic advisory, and we take precision seriously.The RoleWe are looking for a Financial Modeling professional with 3+ years of hands-on experience to join...
Senior Associate I - Workforce Consulting
A. F. Ferguson & Co. (a member firm of the PwC network),
Remote
4 days ago
DescriptionAt A.F.Ferguson & Co, our vision is to be the first choice employer for professional staff. As a trusted business advisor, we work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse...
Senior Rewards-Specialist
Daraz,
Remote
1 week ago
Design, implement, and manage comprehensive global rewards programs—including base pay, bonus structures, equity, and benefits—to support Daraz’s talent strategy and business objectives across diverse markets. Conduct market benchmarking and compensation analyses using industry surveys and internal data to ensure competitive and equitable pay practices aligned with local regulations and global standards. Partner with HR Business Partners and Finance teams to...
