Warranty Specialist

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Warranty Specialist role would be focusing solely on registering the Service agreements presented by OEM (Original Equipment Manufacturer) to partners and registration changes requested by clients and partners.

What You Will Do As The Warranty Specialist

• Facilitate Managers, Account executives, and all salespeople engaged in Warranty/support registrations.
• Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to customers.
• Ensure all contractual obligations and comply with standards or approved business practices.
• Proactively manage customer information, including additions, moves, and changes up to date within the registration and asset database.
• Retrieve registration confirmations from vendors and building relationships with vendors.
• Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
• Gathering missing information from Sales Rep and internal departments like a part number that is to be registered, end-user contact info, serial numbers, reference Order for H/W or warranty etc.
• Suggesting Sales Reps to generate RMA (Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
• Facilitating Sales with warranty quotes, support contracts and compatible warranty options.
• Manage and process warranty Purchase orders in ERP system.
• Compiling warranty information reports, as required.
• Reporting related to Warranty Quality Assurance process.
• Handling tasks of Warranty review Queue
  
  

What You Will Bring To The Team

• A bachelor’s degree, ideally with a specialization in Supply Chain or a related field.
• 1-2 years experience working in an Offshore/Outsourced model in a combined sales/operation/supply chain function; reseller hardware/software industry preferred
• Strong communication skills with the ability to collaborate effectively across internal teams and with clients.
• A quality-focused mindset, with the ability to identify risks and support change management initiatives.
• Strong organizational skills with the ability to prioritize tasks while aligning with project objectives and deliverables.
• Ability to perform under pressure and execute tasks accurately in time-sensitive environments.
• High proficiency in Microsoft Office tools, particularly Excel, with prior experience in ERP or similar software preferred.
• Exceptional attention to detail and a commitment to delivering accurate, reliable results.
  
  

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Shift Timings: 8:00 PM to 05:00 AM (PK Time)