WE ARE HIRING | AFTER-SALES QUALITY ENGINEER - Yadea Pakistan

Our client Yadea Pakistan is hiring a WE ARE HIRING | AFTER-SALES QUALITY ENGINEER in Lahore.

Join Yadea Pakistan

We are looking for a detail-oriented professional with strong technical understanding, analytical skills, and practical experience in warranty management and after-sales quality operations.

Key Responsibilities

Market Quality Management: Monitor and follow up on market quality issues, collect and analyze feedback, identify root causes, recommend corrective actions, and ensure timely resolution and closure.Warranty Claims Management: Review and verify warranty claims submitted by authorized dealers and service centers. Conduct monthly claim analysis, identify recurring issues, and prepare quality reports.Warranty Parts Inspection: Inspect and analyze warranty-returned parts to assess defects, verify authenticity, identify counterfeit components, and determine claim eligibility in accordance with company warranty policies.Warranty Process Improvement: Review, update, and improve warranty procedures, claim evaluation standards, and documentation requirements to align with local market conditions and company policies.Dealer Training & Development: Train and guide dealership and service center personnel on warranty procedures, claim verification, documentation, and submission standards to improve accuracy and compliance.Critical Quality Issue Resolution: Investigate and coordinate responses to major, recurring, and batch-related product quality issues. Work with relevant teams to implement corrective actions and prevent recurrence.
Job Requirements

Relevant Industry Experience: 2–3 years of hands-on experience in warranty claims, after-sales quality, or market quality management within the automotive, motorcycle, or electric two-wheeler (EV) industry. Relevant industry experience is essential.Quality Analysis & Problem-Solving: Ability to investigate market quality complaints, identify root causes, analyze recurring product defects, and recommend corrective and preventive actions.Warranty & Technical Expertise: Practical knowledge of warranty claim verification, defective parts inspection, genuine versus counterfeit parts identification, and warranty policies applicable to the Pakistani market.Dealer Coordination & Training: Ability to coordinate with authorized dealers and service centers, guide warranty personnel, improve claim accuracy, and ensure effective resolution of quality issues.Communication & Reporting Skills: Good written and spoken English, proficiency in MS Office (particularly Excel), and the ability to prepare warranty analysis reports, maintain documentation, and communicate effectively with relevant teams.