Account Executive

Overview

We are seeking a dynamic Account Executive to serve as the dedicated point of contact for our premium users on the vendor portal. In this role, you will ensure a seamless transition from business development to ongoing account management, working closely with internal technical teams and external stakeholders to deliver an exceptional experience for our most valuable customers.

Key Responsibilities

• Premium User Onboarding: Take ownership of premium vendor accounts immediately after onboarding by the Business Development Managers (BDMs), ensuring a smooth transition and building strong client relationships from day one.
• Relationship Management: Act as the primary liaison and trusted advisor for premium vendors, addressing all their concerns, driving engagement, and maximizing satisfaction.
• Technical Issue Resolution: Collaborate with the development team to escalate, track, and resolve issues reported by premium users—providing feedback, updates, and ensuring timely resolution.
• Proactive Support: Anticipate premium user needs and coordinate with internal teams to deliver solutions that enhance their experience and success.
• Cross-functional Collaboration: Work closely with BDMs and the dev team to communicate new features, gather user feedback, and relay business priorities.
• Account Growth & Retention: Identify opportunities to upsell additional services and maintain high retention rates among premium users.
• Reporting: Maintain records of all client interactions, prepare periodic status reports, and highlight recurring issues or potential improvements to management.
  
  

Requirements

• Bachelor’s degree in Business Administration, Communications, IT, or a related field.
• Proven experience in account management, client success, or technical support, especially within SaaS or B2B environments.
• Strong interpersonal and communication skills, with the ability to manage multiple client relationships.
• Technical aptitude and ability to work collaboratively with software development teams.
• Solution-oriented mindset and proactive problem-solving skills.
• Experience working cross-functionally in a fast-paced environment.
• Excellent organization, time management, and follow-up skills.
  
  

Software Finder is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.

With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.

Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.