Accounts Recovery Specialist

Job Description

About Us:

With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.

Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, Fortray stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your success. Join 1,000+ satisfied graduates on their journey to tech careers through Fortray.

Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.

Purpose of the Job – Overview

Job Title: Accounts Recover Specialist

Location: Remote

Timings:

• Monday to Friday: 9 AM to 6 PM BST & Saturday 10AM to 5PM

Core Responsibilities:

• Managing Debtors:
  • Monitor customer accounts to ensure timely payments.
  • Maintain accurate and up-to-date records of all debtor accounts.

• Debt Collection:
  • Chase outstanding payments through calls, emails, and letters.
  • Negotiate repayment plans with clients, if necessary.
  • Follow up on overdue accounts to reduce debtor days.

• Credit Risk Assessment:
  • Assess the creditworthiness of potential customers using financial data, credit reports, and other sources.
  • Approve or reject credit applications based on company policies.

• Reporting:
  • Prepare regular reports on accounts receivable, outstanding debts, and cash flow forecasts.
  • Provide updates to management on problematic accounts or high-risk customers.

• Account Reconciliation:
  • Investigate and resolve discrepancies or disputes in customer accounts.
  • Work with the sales and customer service teams to clarify any billing issues.

• Compliance and Documentation:
  • Ensure compliance with company credit policies and UK financial regulations.
  • Maintain proper documentation of credit agreements and correspondence with customers.

• Customer Relations:
  • Build strong relationships with clients to ensure smooth payment processes.
  • Provide exceptional customer service while managing delicate financial discussions.

• Legal Action Support:
  • Liaise with legal teams to initiate legal proceedings against non-paying clients when necessary.
  • Support the preparation of evidence and documentation for court cases, if required.

• Process Improvement:
  • Recommend improvements to the credit control process to minimize risk and enhance efficiency.
  • Keep updated on market trends and industry practices to adapt strategies.

Specific Knowledge, Skills or Abilities Required:

• Minimum with a degree in Accounts & Finance.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent organizational skills.