AI Automation Engineer - Blue Health

Location & Work Type

Onsite 28-M QuaideAzam Industrial Estate, Lahore

Employment: Full-time

Team: Product, Engineering, and Clinical Operations (cross-functional)

About Blue Health

Blue Health builds healthcare technologyand select complementary productsthat make a real difference. We move fast, learn continuously, and care deeply about the people who use our products and the teammates who build them.

The Opportunity

Youll partner closely with our clinical team to understand real-world workflows and eliminate manual, errorprone steps. You will design, ship, and maintain pragmatic automations using the best tool for the job - RPA, scripts, APIs, or lightweight AI assistants - while treating reliability, security, and ROI as firstclass concerns. Excellent communication is essential: youll interview stakeholders, map processes, translate needs into technical specs, and train teammates to selfserve safely.

What Youll Do

• Map pain points: Interview clinical and ops stakeholders to identify highimpact, automatable workflows; create simple process maps.
• Ship automations fast: Build, test, and deploy automations using the preferred stack (RPA, Python/JavaScript scripts, API integrations).
• Integrate tools: Connect and orchestrate workflows across Airtable, Jira, OpenPhone, and email (IMAP/SMTP), using APIs and webhooks where available.
• AI enablement (toolagnostic): Apply LLMs and AI utilities where appropriate (summarization, routing, classification, doc parsing), with guardrails and redaction to protect PHI/PII.
• Monitor & iterate: Add logging, alerting, retries/idempotency, and basic SLOs; refine flows using usage data and stakeholder feedback.
• Document & train: Create concise SOPs and short walkthroughs so nontechnical teammates can safely selfserve.
• Track ROI: Quantify hours saved, cycletime reductions, errorrate improvements, and value delivered for each automation.
• Security & compliance: Use leastprivilege access, secret management, and auditability; align with HIPAA/SOC 2 practices.
  
  
  

Systems youll work with

Airtable (operations data, case tracking)

Jira (tickets, escalations, oncall workflows)

OpenPhone (call/voicemail events, routing, summaries)

Email (triage, routing, autoresponses, ticket creation)

Musthave Qualifications

• Proven experience building workflow automations using a mix of RPA, scripts, and API/webhook integrations.
• Proficiency in Python and/or JavaScript for custom nodes, API wrappers, and data transformations.
• Solid grasp of REST APIs, OAuth, webhooks, and email protocols (IMAP/SMTP); comfort handling pagination and rate limits.
• Excellent communication: can interview users, clarify requirements, and write clear SOPs/technical specs.
• Toolagnostic mindset: capable with options like UiPath/Power.
• Automate/Make/Zapier/n8n or custom codechoose what fits the problem.
• Ownership bias: able to scope, deliver, monitor, and iterate quickly with stakeholders.
• Familiarity with vector databases and LLM orchestration frameworks (LangChain/LlamaIndex); retrievalaugmented generation.
• Web automation skills (Playwright/Selenium) where no API exists.
• Eventdriven patterns and simple job queues.
  
  
  

Nice to have

Healthcare integrations (FHIR/HL7, EHR/EMR) or prior PHIsafe data handling.

Uptodate awareness of the AI/automation ecosystem; ability to evaluate and adopt emerging tools (OpenAI, Azure OpenAI, Anthropic, Google, opensource models via Ollama/vLLM, etc.).

Benefits

Learning budget

Medical Benefits

Theft insurance