AI Conversation Engineer

ibex


Date: 3 weeks ago
City: Lahore
Contract type: Full time
We are seeking a highly skilled and creative AI Agent Conversation Designer/Engineer to join our team and help shape the next generation of customer experience through intelligent virtual agents. This role sits at the intersection of conversation design, user experience, AI/NLP technologies, and CX strategy. You will be responsible for crafting natural, engaging, and effective conversations for AI-powered customer service bots, and for building the logic, flows, and backend integrations that power them.

Responsibilities

  • Design and optimize conversational experiences across text, voice, and multimodal AI agents that serve customer-facing use cases.
  • Collaborate with CX, product, and engineering teams to define intents, utterances, and dialogue flows aligned to business goals and customer needs.
  • Use tools such as Dialogflow, Microsoft Bot Framework, Rasa, Kore.ai, or proprietary platforms to develop, test, and deploy virtual agents.
  • Write natural, human-like copy that reflects brand voice while supporting task completion, escalation, and error handling.
  • Analyze conversational data to continuously improve agent performance—tuning intents, training datasets, and optimizing flows.
  • Integrate back-end systems and APIs to allow bots to handle dynamic requests (e.g., checking account status, processing returns, scheduling).
  • Develop test cases and perform QA to ensure smooth, bug-free performance in production environments.
  • Stay up to date with NLP, LLMs, and conversational AI innovations to inform ongoing development and optimization.

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Linguistics, UX Design, Human-Computer Interaction, AI, or a related field. Or equivalent on the job experience
  • 3+ years of experience in conversation design, chatbot development, or NLP engineering.
  • Proficiency in one or more bot development platforms: Google Dialogflow, AWS Lex, Rasa, Kore.ai, Cognigy, etc.
  • Familiarity with programming languages (e.g., Python, JavaScript) and basic API integration.
  • Understanding of machine learning and natural language understanding (NLU) principles.
  • Strong grasp of UX best practices, persona development, and user-centric design.
  • Experience with LLM integration and prompt engineering (e.g., OpenAI, Anthropic, Cohere) is a strong plus.
  • Excellent problem-solving, collaboration, and communication skills.

Preferred Skills

  • Experience designing for voice assistants (e.g., Alexa, Google Assistant).
  • Knowledge of analytics platforms (e.g., Voiceflow, Dashbot, Botanalytics) for bot performance tracking.
  • Familiarity with customer service domains such as e-commerce, telecom, healthcare, or fintech.
  • Background in multilingual or multicultural experience design.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Manager, Development & Commercialization (Lahore)

adidas, Lahore
1 day ago
PURPOSE A key player in Global Sourcing in driving Sourcing’s vision to be the Most Agile, Most Competitive, Most Digitalized & Cleanest Supply Base in the industry. Drive for development, commercialization, product integrity, manufacturability, Create to Value (CTV), performance to target FOB of assigned projects / category(ies).Key Responsibilities Manage the development and commercialization process of assigned products in collaboration with...

Customer Support Specialist - International

ibex. Pakistan, Lahore
3 days ago
Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you...

Senior Amazon PPC Manager

Lynxmedia, Lahore
5 days ago
Lynxmedia is seeking an Amazon PPC Manager  to join our marketing team.The ideal candidate will be enthusiastic about digital marketing and eager to learn about campaign management and analytics.Job Requirements:Conduct keyword research and create engaging ad copy to optimise Amazon PPC campaigns.Track and analyse campaign performance, using insights for continuous improvement.Keep up-to-date with industry trends to ensure our campaigns are competitive and...