AI Customer Success Manager, IgniteTech (Remote) - $60,000/year USD

Are you ready to revolutionize customer success with AI? Dive into a role where you'll harness cutting-edge technology to predict needs, drive growth, and redefine client relationships. Welcome to the future of customer engagement at IgniteTech.

What You Will Be Doing

• Leverage AI to orchestrate personalized customer journeys, transforming every interaction into a strategic touchpoint for growth and retention.
• Utilize machine learning algorithms to anticipate customer needs, enabling proactive solutions before issues arise.
• Implement AI-driven product engagement strategies, maximizing user adoption and unlocking upsell opportunities.
• Analyze complex datasets to extract actionable insights, driving data-informed decisions that amplify customer success.
  
  

What You Won’t Be Doing

• Chase new leads or engage in traditional sales activities - your focus is on nurturing and expanding existing client relationships.
• Get bogged down in routine technical support - our AI systems handle the basics, freeing you to focus on high-impact strategies.
• Develop product features - instead, you'll be the voice of the customer, influencing product direction through data-driven insights.
• Rely on gut feelings or outdated metrics - every decision you make will be backed by AI-powered analytics and predictive modeling.
  
  

AI Customer Success Manager Key Responsibilities

Drive exponential growth in customer retention, engagement, and revenue by leveraging AI to anticipate needs, personalize experiences, and uncover strategic opportunities across the entire customer lifecycle.

Basic Requirements

• Minimum 2 years of proven customer success experience in B2B software, with a track record of driving retention and growth
• Hands-on experience with GenAI tools such as ChatGPT, Claude, or Bard, demonstrating ability to leverage AI in practical business scenarios
• Strong analytical skills with the ability to translate complex data into actionable strategies
• Excellent communication skills, adept at articulating AI-driven insights to both technical and non-technical stakeholders
• Adaptability and eagerness to continuously learn and apply emerging AI technologies in customer success
  
  

About IgniteTech

If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech!

Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility.

A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team.

We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5214-PK-Lahore-AICustomerSucc