Assistant Manager Field Operations

Last Date to Apply: 20th October, 2024
Employment Type: This is a full-time position.
Grade: This is a grade 2 position.
Location: This role is based in Peshawar, Pakistan. (Onsite)

About the role:

As an Assistant Manager Field Operations, you will be responsible for ensuring network availability and optimizing operational efficiency to enhance service quality.

Your Impactful Goals will include:

• Ensure Network availability as per defined targets
• Physical audits of sites for PM quality improvement
• Tracking and Resolution of repeated outage contributing sites
• Reduction in customer complaints
• Joint visits with Commercial Teams & understanding of business expectation at regional Level
• HSSE Audits for respective regions
• Energy OPEX reduction drive
• Govern Energy OPEX execution
• Monthly/Quarterly preventive maintenance plans & Audit
• Vendor SLA management and performance Governance
• Sites operation intervention elimination
• Secure Return of Investment (ROI) according to business cases
• Operations action register listed tasks closure with vendor
• Site physical security KPI improvement with vendor teams
• OMO/Tower co network Governance and coordination for network stability
• Monthly/Weekly sites performance reconciliation and gaps analysis with vendors• Daily Network KPI (TCH, MPD, CSSR) view discussion with Vendors team
• Bottom Sites Rectification tracking and follow-up with Vendor Team
• TT analysis and snags rectification follow up with field teams
• Energy consumption report analysis and nonperforming sites follow up
• Physical site audits to measure preventive maintenance quality
• RCA analysis for Hub sites outages and plan to reduce outages incidents
• Daily network alarms analysis and improvement plans
• To ensure timely customer complain resolution at site level
• CP Billing Tracking, High CP Bills sites improvements, Site CP Theft eliminations
• T-prime sites Tracking and timely rectification of site Commercial Power issues
• Daily Fuel Consumption & Daily run rate tracking and Month fuel Control
• Solar Sites Energy Production Tracking and ensure timely rectification
• Power Infrastructure upgradation project tracking and ensure quality work
• SPMS Management and follow-up
• To ensure and timely closure of Work Orders for Network Modification Activities

Your Typical day at Work:

• Daily Network KPI view discussion with Vendors team.
• TT analysis and snags rectification follow up with field teams.
• Energy consumption report analysis and nonperforming sites follow up.
• Physical site audits to measure Preventive maintenance quality.
• RCA analysis for Hub sites outages and plan to reduce outages incidents.
• Daily network alarms analysis and improvement plans.
• Sites intervention cases data gathering for legal notices.
• Netwok quality alarms view and rectification activities.

What we are looking for?

Education: B.E (Electrical/Electronics/Telecommunication/Computer system)

Work experience:

• 5+ years of extensive experience in field team’s management role in telco industry
• Experience of working with Telecom operators and vendors will be preferred
• Previous experience of vendor management roles.

Functional Skills / Knowledge Areas

• Vendor management
• Interpersonal skills
• High performance under critical situation and incident handling skills
• Communication Skills
• Teamwork
• Conflict management
• Stakeholder management

Potential Career Path:

Next move from this role could possibly lead to Manager Field Operations or other relevant roles.

Why should you join Telenor?

At Telenor Pakistan, we give you the opportunity to become a skilled professional in your chosen field of interest. Being rated as the top employer of the country, we enable you to realize your dreams in an environment of diversity and openness to new mindsets.