Associate Director – Delivery Management

Technology – Data AI OR App Dev

Location – Hyderabad or Bangalore

Experience – 18 to 22 Years

Be responsible for smooth execution of all the development and support projects

Reviews with the Delivery/ Program/ Project Managers for project reviews, risks evaluation and tracking issues on a weekly basis

Publish Account Updates on: Project Delivery, People, Customer, Opportunities, Strategic Initiatives.

Conduct regular connects with the customer’s point-of-contact for project feedback/issues/ escalation and establishing a good relationship

Be WinWire project team’s point of contact for project-specific internal or customer escalation/ follow ups by building suitable dashboards and status addressing the concerns

Be aware of customer delivery process and suggest necessary internal changes to the delivery process to align with the customer’s process

Support India and US hiring team with interview process and smooth onboarding of the selected candidates

Own and maintain Account Playbook with regular updates

Experience in one of the technical areas is mandatory

Must have worked on at least 5+ large scale projects building solutions for Data Pipelines (using ADF, Data Lake, Synapse), Data warehousing, Data Modelling on Azure Data Platform (AWS and GCP are good to have) and scalable high performance reporting solution using Power BI.

OR

Must have worked on at least 5+ large scale projects focusing on digital transformation, product engineering using Microsoft Tech Stack, Cloud modernization or Modern Workspace solutions

Account Management

Work with the Account Manager & delivery team on any new opportunity in the Account and review the Opportunity closure plan

Proactively update the Account Management team of any changes at the customer end

Build and establish relationship with existing and new contacts within and across departments at the customer location

Initiate, prepare and actively participate in the Monthly and Quarterly Business Review meeting with the customer

Manage P&L for the accounts with respect to Revenue, Gross Margin and operational excellence covering the resource utilization, bench and billing

Keep WinWire Management team updated of any customer escalation/ concerns/ issues at the project as well as account level

Initiate and Track hiring request with the Hiring Team for all hiring positions (Projects and Consulting) for the account and be responsible for closure of the positions

Track and follow up on all the existing project extensions (EE) and get SOWs created in a timely manner

Technical Competency

Be well-versed with Microsoft Technology landscape at Level 200

Understand the customer technology landscape to provide necessary guidance to the delivery team

Organize Brown Bag sessions/envisions sessions for demonstrating WinWire Technical capabilities in the areas the customer is interested in and/or need help

People Management

Track hiring, preboarding and joining of resources (FTE/ Contract) hired for various engagements

Ensure new resources are engaged and mentored well to bring them to WinWire culture at the earliest

Conduct regular 1:1 with the senior team members to mentor/ track/act on specific concerns

Work with the L&D department for training needs specific to customer projects and track it to closure

Work with the HR department for any concerns raised by the team members

Identify performing team members for Spot Award, Quarterly Award and Annual Award

Encourage team members to be part of WinWire events like Brown Bag sessions, Friday events (as applicable)

Primary Skills (Must have)

Overall, 18 to 22 years of experience with majority in mid-size IT services firms

At least 10 years of experience managing onsite-offshore based delivery.

Owned P&L of $5+Mil Revenue in an onsite-offshore delivery execution model

Exceptional relationship building and management skills to deliver superior services.

Key Skills: .Net, SharePoint, C#, Microsoft Tech Stack, Cloud modernization, ADF, Data Lake, Synapse, Data warehousing, Data Modelling, Azure Data Platform, AWS, GCP