B2C Operations Manager
Bazaar Technologies
Date: 3 weeks ago
City: Karachi
Contract type: Full time
About Us
At Bazaar, were on a mission to build an operating system for traditional retail in Pakistan, that creates opportunities for retailers, suppliers and workforce across the country. We are continuously working towards cultivating an environment that inspires, empowers and challenges each individual as they take on this road to self-discovery.
We are eager to build the most diverse and creative team - celebrating differences and learning from each other.
About the role:
The Fulfillment team is a critical pillar of our operations. As Operations Manager-B2C, you will play a key role in managing overall B2C operations, maintaining SKU level inventory accuracy, optimizing resources, and coordinating with other teams to uphold our service standards. Our mission is to deliver operational excellence through precision and agility and you will be empowered with the tools, data, and decision-making authority to create meaningful impact on operations performance and customer experience.
Your Typical Day as Operations Manager B2C
We would encourage you to shoot your shot, dream big and apply away, even if your confidence makes you feel otherwise. We acknowledge Imposter Syndrome as a persistent impediment to career growth and we would not want to lose a candidate like you.
At Bazaar, were on a mission to build an operating system for traditional retail in Pakistan, that creates opportunities for retailers, suppliers and workforce across the country. We are continuously working towards cultivating an environment that inspires, empowers and challenges each individual as they take on this road to self-discovery.
We are eager to build the most diverse and creative team - celebrating differences and learning from each other.
About the role:
The Fulfillment team is a critical pillar of our operations. As Operations Manager-B2C, you will play a key role in managing overall B2C operations, maintaining SKU level inventory accuracy, optimizing resources, and coordinating with other teams to uphold our service standards. Our mission is to deliver operational excellence through precision and agility and you will be empowered with the tools, data, and decision-making authority to create meaningful impact on operations performance and customer experience.
Your Typical Day as Operations Manager B2C
- Lead and manage end-to-end B2C warehouse operations, ensuring fast, accurate, and efficient fulfillment processing
- Monitor and manage the performance of B2C teams
- Ensure 100% adherence to dispatch timelines, SKU level accuracies in inventory and SLA targets
- Maintain high inventory accuracy through regular cycle counts, bin audits, and real-time WMS updates
- Proactively identify and resolve any bottlenecks in operations Lead initiatives for tech adoption and process automation within dispatch operations
- Enforce SOPs and compliance standards related to WMS, GWP, and safety
- Drive continuous improvement in B2C operations
- Handle escalations related to operation delays, OOS issues, or miss-picks and implement root cause fixes.
- 4-5 years of Warehouse Experience
- Strong leadership skills with experience in managing on-ground teams.
- Strong knowledge of Warehouse Management Systems (WMS) and barcode-based inventory handling
- Hands-on experience in implementing SOPs, conducting root cause analysis, and driving continuous improvement initiatives
- Analytical mindset
- Flexibility to adapt in a fast-paced, high-pressure environment
- A power-packed team that develops you to be the best version of yourself
- An opportunity to explore new avenues, break down barriers and execute your own ideas with complete autonomy
- A healthy compensation, insurance, and stock options plan to take care of yourself and your family
We would encourage you to shoot your shot, dream big and apply away, even if your confidence makes you feel otherwise. We acknowledge Imposter Syndrome as a persistent impediment to career growth and we would not want to lose a candidate like you.
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