Business Analyst

Job Description

• Responsible for engaging with the customer stakeholders, understanding, analysing and documenting processes, helping facilitate the deployment of a solution, and providing training and support to the customer. Responsible for the successful implementation of Tarantula products in customer environments within agreed scope, timelines, and budget.

Major Responsibilities

Business Analysis

• Identify, understand, and analyse customer business requirements.
• Document and review detailed functional specifications, including workflows, program functions, use cases, and steps required to develop or modify the specifications to positively impact operational effectiveness.
• Clearly define the business flows in the client organization, map them to Tarantula product features and perform gap analysis.
• Trace customer requirements through design, build, and test phases.
• Consult with the delivery team to determine responses to queries on functional requirements, objectives of the feature or module, or business process flows as understood by Tarantula in the context of the product.
• Review use cases and other technical documents with the Delivery team to ensure business requirements are adequately reflected in technical planning documents.
• Monitor the delivery of the product, check the integration environment at the client end, and review any functional problems at the client site.
• With the delivery team’s help, review whether the delivered implementation meets the functional requirements of the client.
• Analyse the delivery team’s activities and trends, and compare against the service standards and best practices. Present findings and work with the project manager to identify and implement strategies that will address tactical and strategic goals.
• Liaise between client and the delivery team throughout the delivery phase. Ensure that delivery is complete according to agreed time, cost, and scope.
• Develop relationships with client personnel, continually seek opportunities to increase customer satisfaction, and deepen client relationships. Assist in the facilitation of team and client meetings.
• Deliver informative, well-organised presentations, product demos, and process walk-throughs.
• Facilitate workshops and meetings.

Project Management

• Become knowledgeable of the Tarantula tower site management platform, in particular the features that relate to the customer’s business requirements.
• Provide regular and insightful status reports.
• Represent Tarantula in a professional and positive manner.
• Interact with stakeholders to derive the technical requirements from the functional requirements.
• Leverage strong technical skills for effective effort estimation, prioritization, planning, and reduction of the communication gap among stakeholders.
• Understand key technical concepts and guide project teams using appropriate methods in debugging and troubleshooting during coding, testing and deployment.
• Lead technical reviews (documentation, code, test cases etc.) and assist in identification of technical, project, process, and people related risks.
• Responsible for the maintenance of knowledge base among the team members and guiding the team in enhancing technical capabilities and increase productivity.
• Produce and present clear, concise, and professionally written communications.
• Act as a back up to the delivery manager in assessment of the project status, schedule, and risks as well as communication with key stakeholders.

Educational Qualifications

• Graduation or equivalent with 3 years of relevant experience.

Key Requirements

• Good understanding of business analysis methodologies.
• Competent in using Microsoft Visio and Project software.
• Experience of working as part of an IT project team.
• Experience in ERP software systems, client/server architecture, and software development processes along with the ability to understand and implement customer requirements is a must.
• Strong business analysis skills.
• Ability to work with a wide range of stakeholders.
• Strong communication skills.
• Able to work independently.

How to Apply?

• Kindly send us an email at [email protected] with your updated resume and a cover letter.