Call Center Agent
Carpe Diem Team
Date: 1 week ago
City: Remote
Contract type: Full time
Remote
About Carpe Diem
Carpe Diem is a dynamic and rapidly expanding organization with a team of 500+ dedicated professionals. We proudly serve 300+ active clients, delivering unparalleled solutions and services. As we continue to grow, we're seeking a seasoned Call center agent to enhance our efforts and further our mission.
Position Overview
We are seeking a professional and confident Call Center Agent to join our team. As a Call Center Agent, you will play a pivotal role in managing and handling customer calls with expertise and professionalism. You will follow established communication scripts to address various topics and respond to calls effectively, identifying customer needs and providing guidance accordingly.
Key Responsibilities
Type: Full-Time
Timings: 5PM to 2AM
Working Days: Monday to Friday
Salary Range: Market Competitive
Benefits
Carpe Diem is a dynamic and rapidly expanding organization with a team of 500+ dedicated professionals. We proudly serve 300+ active clients, delivering unparalleled solutions and services. As we continue to grow, we're seeking a seasoned Call center agent to enhance our efforts and further our mission.
Position Overview
We are seeking a professional and confident Call Center Agent to join our team. As a Call Center Agent, you will play a pivotal role in managing and handling customer calls with expertise and professionalism. You will follow established communication scripts to address various topics and respond to calls effectively, identifying customer needs and providing guidance accordingly.
Key Responsibilities
- Manage and take customer calls in a professional, confident, and courteous manner, ensuring a positive customer experience.
- Follow communication scripts and guidelines when addressing different topics and responding to calls, maintaining consistency in customer interactions.
- Identify customer needs during the call by actively listening and asking relevant questions to gain a clear understanding of their concerns.
- Provide accurate information, assistance, and guidance to customers in a clear and concise manner, ensuring that their inquiries and issues are appropriately addressed.
- Maintain a high standard of service quality by adhering to company policies, guidelines, and industry best practices.
- Minimum relevant experience required of 1-2 years.
- Bachelor's or Master's Degree
- Excellent communication skills, with a confident and professional phone demeanor.
- Proficiency in data entry and customer information management.
- Commitment to adhering to company policies, data privacy regulations, and industry standards.
- A customer-focused attitude with the determination to deliver exceptional service.
- Prior call center or customer service experience is beneficial.
Type: Full-Time
Timings: 5PM to 2AM
Working Days: Monday to Friday
Salary Range: Market Competitive
Benefits
- Monthly Performance Incentives
- Quarterly Performance Bonuses
- 100% Remote
- Interest Free Loans up to PKR 500,000
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