Call Center Agent

Carpe Diem is a pioneering IT & Software Development firm serving 300+ clients across the USA with a robust team of 600+ professionals.

Specializing in a broad spectrum of technological and creative solutions, we empower our clients with innovative approaches in marketing automations, media buying, and custom software development.

Our culture champions continuous learning and professional growth, fostering a dynamic and collaborative work environment.

We are seeking a professional and confident Call Center Agent to join our team. As a Call Center Agent, you will play a pivotal role in managing and handling customer calls with expertise and professionalism. You will follow established communication scripts to address various topics and respond to calls effectively, identifying customer needs and providing guidance accordingly.

• Manage and take customer calls in a professional, confident, and courteous manner, ensuring a positive customer experience.
• Follow communication scripts and guidelines when addressing different topics and responding to calls, maintaining consistency in customer interactions.
• Identify customer needs during the call by actively listening and asking relevant questions to gain a clear understanding of their concerns.
• Provide accurate information, assistance, and guidance to customers in a clear and concise manner, ensuring that their inquiries and issues are appropriately addressed.
• Maintain a high standard of service quality by adhering to company policies, guidelines, and industry best practices.

• Minimum relevant experience required of 1-2 years.
• Bachelor's or Master's Degree
• Excellent communication skills, with a confident and professional phone demeanor.
• Proficiency in data entry and customer information management.
• Commitment to adhering to company policies, data privacy regulations, and industry standards.
• A customer-focused attitude with the determination to deliver exceptional service.
• Prior call center or customer service experience is beneficial.

Type: Full-Time

Timings: 7:00 PM to 2:00 AM

Working Days: Monday to Friday

Salary Range: Market Competitive

• Monthly Performance Incentives
• Quarterly Performance Bonuses
• 100% Remote
• Interest Free Loans up to PKR 500,000