Client Services Coordinator (ZR-355)

Horizon Technologies


Date: 3 weeks ago
City: Karachi
Contract type: Full time
Horizon Technologies is urgently looking to hire a Client Service Coordinator for one of its clients based in the US. Ideal candidate would be

  • Immediately available
  • Have 3+ years of experience in a similar manner
  • Have industry experience in Hospitality, eCommerce, and Marketing


Responsibilities

Outreach

  • Contact potential and existing customers via phone, email, and other channels
  • Tools: GMail, Google Meet, Zoom, social media, Etc.,


Client Support

  • Provide pricing and delivery information, process orders, prepare proposals
  • Handle customer questions, inquiries, and complaints
  • Provide customer service as first point of contact
  • Handle customer issues, discrepancies, and backorders
  • Tools: SAGE, HubSpot, CommonSku, GMail, Google Meet, Zoom, Social Media, Etc.,


Project Management

  • Coordinate multiple projects under tight deadlines in a fast-paced environment
  • Track orders, verify specifications, and communicate status updates
  • Tools: SAGE, HubSpot, CommonSku


Relationship Building

  • Build rapport with prospects and gain deep understanding of their needs
  • Build relationships with potential and existing customers to gather feedback
  • Build and maintain excellent relationships with customers, suppliers, and internal teams
  • Tools: Email, Phone Call, Communication Tools (Zoom, Google Meet, Slack, Discord, Skype)


Organize Contact Data

  • Set up and manage a CRM or contact list
  • Tools: SAGE, HubSpot


General Administration

  • Email Management, Internal Communication, RFQs
  • Tools: Various


Market and Audience Research

  • Perform research to gather information about industry best practices, competitors, etc.
  • Tools: Various

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