Client Support Executive

RepairDesk is a modern repair shop management software that automates operations for single-store, multi-store, franchise, and mail-in repair depot businesses. The software is highly customizable to fit each business' workflow and serves various industry verticals like cell phone repairs, computer repairs, electronic repairs, and more. With 40+ powerful integrations and modules, available in 30+ languages, RepairDesk is trusted by over 2,700 businesses globally to track repair jobs, manage inventory, and run a more profitable business.

Tasks

This is a full-time on-site role for a Client Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction, effective communication, account management, sales support, and consulting services on the repair shop management software.

• Provide remote software training to customers and follow up customers to make sure they’re using the software.
• Address customer complaints in a compassionate and patient manner via live chat and telephone.
• Research and follow-up with customer issues and report customer requests to the development team.
• Maintain a competent understanding of the company’s products and their functions.
• Follow company communication procedures, policies, and guidelines at all times.
  
  

Requirements

• 2-3 years of experience related to client communication.
• Outstanding written and verbal English communication skills.
• Proven experience of customer interaction via Live Chat, Email & Call.
• Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) & web based technologies (such as dropbox and google drive etc).
• Preference will give to those who has working experience in a high-volume call center environment.
• Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
  
  

Benefits

• Health Insurance (IPD)- Self, Spouse & Children
• Provident Fund
• Paid Leaves (Casual, Medical & Annual)
• Subsidise Lunch/Dinner
• Maternity & Paternity Benefits
• Quarterly Performance Bonuses
• Profit/Stocks Sharing Plan (Tenured Employees)