Clinical Representative

Department: CONTACT CENTER Experience: 1 YearDeadline: February 07, 2025Location: Rawalpindi, Pakistan

Job Profile

• Appointment Scheduling: Managing patient appointments, follow-ups, and cancellations.

• Medical Record Management: Updating and organizing patient records in electronic medical record (EMR) systems.

• Insurance and Billing Support: Verifying insurance eligibility, processing claims, and assisting with billing inquiries.

• Email and Communication Management: Handling emails, messages, and phone calls on behalf of the practice.

• Patient Intake: Collecting and recording patient information prior to appointments.

• Follow-Ups: Coordinating with patients regarding test results, prescription refills, or treatment plans.

• Answering Queries: Addressing basic patient inquiries related to office hours, services, and general medical concerns (within the scope of non-clinical staff).

• Preparing charts for physician review before appointments.

• Sending reminders for preventive screenings, lab work, or upcoming visits.

Tools / Skills

• Technical Proficiency: Familiarity with EMR systems and telehealth platforms.
• Medical Terminology Knowledge: Understanding basic terms related to internal medicine.
• Organizational Skills: Ability to multitask and prioritize in a busy practice environment.
• Communication Skills: Strong verbal and written communication to interact with patients and team members professionally.
• HIPAA Compliance: Awareness of patient confidentiality and healthcare regulations.
• Experience: Previous experience in healthcare administration or virtual assistance is often preferred.

Additional Information