CLM (Customer Lifecycle Management) Analyst

At Dubizzle Labs, we are looking to further expand our Pakistan engineering office of already 400+. We are most interested in bringing on board colleagues who love to learn, perform, and teach. We are building a high-quality engineering environment with a super focus on delivering value to customers. Your primary responsibility would be to build world-class suite products to support the hyper-growth of our businesses in 10 countries.

The CLM Analyst will be responsible for managing Customer Lifecycle Management (CLM) strategies. The role involves executing and optimizing CLM campaigns to enhance customer retention, engagement, and satisfaction, contributing to the overall growth objectives of Dubizzle.

Job Responsibilities

• Assist in the planning and execution of CLM campaigns to drive customer retention and engagement.
• Segment customer data to target personalized communication and offers.
• Monitor customer journeys and implement strategies to optimize each stage of the lifecycle.
• Collaborate with cross-functional teams to ensure consistent and cohesive communication across all channels.
• Analyze campaign performance metrics to identify trends, opportunities, and areas for improvement.
• Utilize CLM tools and software to automate processes and enhance campaign effectiveness.
• Develop and maintain customer profiles to better understand behaviors and preferences.
• Stay updated on industry trends and best practices in CLM to ensure the effectiveness of strategies.
• Stay updated on industry trends and best practices in CLM to ensure the effectiveness of strategies.
• Stay up-to-date with Autos & Real Estate market trends in the GCC region.
  
  
  

Job Requirements

• 0 - 6 months of experience in CLM, CRM, or a related customer engagement role, preferably with a focus on Automotive or Real Estate sector.
• Bachelors Degree in Marketing, Business Administration, or a related field.
• Proven experience in executing successful customer retention strategies.
• Experience with tools such as Moengage, Webengage, HubSpot Marketing Hub, etc.
• Strong understanding of CLM tools and customer data management platforms.
• Understanding of customer segmentation and targeting strategies.
• Excellent communication and presentation skills.
• Analytical mindset with the ability to interpret data and derive insights.
• Strong organizational skills with the ability to manage multiple campaigns simultaneously.