Collections Agent - 12 Month Contract
The Skills Coalition
Date: 1 week ago
City: Remote
Contract type: Contractor
Remote
This is a remote position.
Collections Agent (12-Month Contract | Remote - Pakistan)
We are hiring on behalf of our client for an exciting opportunity as a Collections Agent. If you have a strong background in B2B collections, excellent communication skills, and a proactive approach to problem-solving, this role is for you!
Key Responsibilities:
What We’re Looking For:
Collections Agent (12-Month Contract | Remote - Pakistan)
We are hiring on behalf of our client for an exciting opportunity as a Collections Agent. If you have a strong background in B2B collections, excellent communication skills, and a proactive approach to problem-solving, this role is for you!
Key Responsibilities:
- Proactively follow up with customers via calls and emails to ensure timely payment of overdue invoices.
- Enforce company policies related to payments, cancellations, and service suspensions.
- Take full ownership of customer disputes, seeing them through to resolution.
- Maintain compliance with internal controls and established processes.
- Reconcile sales ledger accounts as needed and ensure accuracy in records.
- Respond promptly to customer and internal inquiries regarding invoices and payments.
- Escalate unresolved debt issues to relevant account managers and team leads.
- Collaborate with teams across order management, customer service, cash applications, and sales to resolve disputes efficiently.
- Assist customers with payment discrepancies, refunds, tax procedures, account statements, and related queries.
- Keep customer records up to date and document account statuses through reviews and internal meetings.
- Support the global Credit & Collections team through knowledge sharing and process improvements.
- Handle additional related tasks as required.
What We’re Looking For:
- Experience: 2+ years in a B2B collections environment.
- Communication: Strong verbal and written English skills.
- Problem-Solving: Ability to think critically and resolve issues effectively.
- Customer Focus: Committed to delivering excellent service while managing debt collection.
- Detail-Oriented: Strong attention to accuracy and ability to meet deadlines.
- Tech-Savvy: Familiarity with MS Office (Excel preferred); experience with SAP, Salesforce, or HighRadius is a plus.
- Organizational Skills: Ability to prioritise multiple tasks and work efficiently in a fast-paced environment.
- Contract Duration: 12 months
- Location: Fully remote, based in Pakistan
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