Content and Support Officer
Noetic Technologies
Date: 2 weeks ago
City: Rawalpindi
Contract type: Part time
Job Description:
We are looking for a motivated and detail-oriented Content and Support Officer who will be responsible for managing both customer support interactions and content-related tasks. The ideal candidate will handle customer complaints efficiently while ensuring that internal and external communication content is accurate, clear, and aligned with quality standards.
Job Type:
Remote/Hybrid
Key Responsibilities:
Customer Support & Complaint Handling:
We are looking for a motivated and detail-oriented Content and Support Officer who will be responsible for managing both customer support interactions and content-related tasks. The ideal candidate will handle customer complaints efficiently while ensuring that internal and external communication content is accurate, clear, and aligned with quality standards.
Job Type:
Remote/Hybrid
Key Responsibilities:
Customer Support & Complaint Handling:
- Receive, log, and resolve customer complaints through multiple channels ( emails etc.)
- Ensure all issues are resolved professionally and within the prescribed TAT
- Coordinate with relevant teams to investigate and resolve issues effectively
- Analyze recurring complaints and report trends for process improvement
- Draft, review, and update content management of consumer products
- Ensure all content is consistent in tone, error-free, and aligned with brand guidelines
- Identify gaps in support content based on customer feedback or complaint patterns
- Intermediate or Diploma in any relevant discipline
- Good written and verbal communication skills
- Good problem-solving and interpersonal abilities
- Ability to manage multiple tasks and meet deadlines
- Familiarity with MS Office, documentation tools, and customer support platforms
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