Coupa/Zycus Systems Configuration Administrator

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team About Us: Broadridge Financial Solutions, Inc. (NYSE: BR) a global Fintech leader delivering advanced communications, technology, data, and analytics solutions to clients across the financial services industry. With over $6 billion in revenues and serving clients in over 100 countries, Broadridge plays a vital role as a trusted partner to banks, broker-dealers, mutual funds, and corporate issuers, helping them operate efficiently and serve investors effectively At Broadridge, we foster innovation, collaboration, and excellence, providing an environment where technology and talent come together to make a meaningful impact Job Summary: The S2P System Administrator will be responsible for configuring, maintaining, and enhancing the Source-to-Pay (S2P) systems—particularly Coupa and/or Zycus—to align with Broadridge’s procurement and sourcing objectives. This role bridges business needs and technology, ensuring the system remains effective, compliant, and user-friendly while supporting continuous improvement initiatives Key Responsibilities

• Configure and maintain Broadridge’s S2P platform to align with procurement processes—including workflows, user roles, data fields, and system integrations
• Collaborate with procurement, sourcing, vendor management, and finance teams to translate business requirements into effective system configurations
• Provide end-user support (Buyers, Suppliers), troubleshoot system issues, and manage access to ensure smooth operations
• Ensure data integrity through uploads, updates, validations, and consistency monitoring
• Identify, design, and implement system enhancements to improve process efficiency and user experience
• Develop and execute test plans to validate configuration changes against business needs
• Maintain comprehensive documentation, including system configurations, process maps, SOPs, and user guidance materials
• Ensure compliance with security policies, data protection standards, and regulatory requirements
• Liaise with software vendors (Coupa/Zycus) to resolve issues, request enhancements, and manage upgrades
• Support change management by communicating new features, training users, and driving system adoption
• Manage communication and training related to supplier onboarding and template/process changes
• Support catalog management, ensuring compliance with standard processes
• Generate reports and analytics from the S2P platform to support procurement decision-making
• Track and manage incidents, maintaining an internal issue log and providing metrics for business reviews

Qualifications and Experience

• Education: Bachelor’s degree or equivalent experience
• Experience: 3–5 years in System Administration, Analyst, or similar technology-support role
• Preferred System Exposure: Coupa, SAP Ariba, or Zycus

Skills & Competencies

• Hands-on experience in configuring and maintaining S2P platforms
• Strong understanding of procurement, sourcing, invoicing, catalog, and vendor management processes
• Experience with cXML integration setup and troubleshooting
• Analytical mindset with strong problem-solving and reporting skills
• Strong communication and stakeholder management skills
• Proficient in Microsoft Office Suite
• Experience in process mapping, SOP creation, and change management
• Familiarity with ERP systems and cloud-based procurement platforms
• Project management and/or Lean Six Sigma experience a plus
• Proven team player who thrives in a fast-paced, goal-oriented environment

Why Join Broadridge

• Global Impact: Work with a leading Fintech company shaping the future of financial technology and operations worldwide
• Innovation-Driven Environment: Be part of an organization that embraces technology evolution, intelligent automation, and continuous improvement
• Career Growth: Broadridge offers dynamic career pathways, professional development, and global mobility opportunities
• People First Culture: Experience a collaborative, diverse, and inclusive workplace where ideas are valued, and contributions are recognized
• Purpose and Stability: Join a trusted, publicly listed company with a strong purpose — powering transparency, governance, and investor confidence

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.