CRM Techno-Functional Consultant
Dynamics Solution and Technology
Date: 1 week ago
City: Karachi
Contract type: Full time

We are seeking an experienced CRM Techno-Functional Consultant with deep expertise in Microsoft Dynamics CRM (2016 & D365) to lead end-to-end implementations, customizations, and integrations. The ideal candidate will have strong functional knowledge across multiple industries, hands-on experience in CRM configuration, customization, and development, and a solid understanding of Customer Engagement modules (Sales, Marketing, Customer Service, Field Service, and Project Service Automation).
Key Responsibilities:
- Lead end-to-end implementation of Microsoft Dynamics CRM/D365, including configuration, customization, workflows, dashboards, forms, views, and integrations.
- Develop and customize plugins, workflows, and business process flows to meet business requirements.
- Design and implement Power Platform solutions (Power Apps, Power Automate, Power BI) to enhance CRM capabilities.
- Work closely with stakeholders to analyze business processes and translate them into effective CRM solutions.
- Configure and optimize Dynamics 365 Common Data Service (CDS) and Common Data Model (CDM) for various business scenarios.
- Utilize Dynamics 365 Accelerators, industry templates, and add-ons to expedite solution deployment.
- Provide expertise in Sales, Marketing, Customer Service, Field Service, and Project Service Automation modules.
- Develop and customize reports, dashboards, and analytics to support business decision-making.
- Collaborate with technical teams for CRM integrations with other enterprise systems.
- Conduct user training, documentation, and post-implementation support.
Required Skills & Qualifications:
- 6+ years of hands-on experience in Microsoft Dynamics CRM/D365 implementation, configuration, and customization.
- Strong functional knowledge of Customer Engagement modules (Sales, Marketing, Customer Service, Field Service, PSA).
- Expertise in CRM workflows, plugins, JavaScript, and .NET development for custom solutions.
- Experience with Power Platform (Power Apps, Power Automate, Power BI).
- Proficiency in Dynamics 365 Common Data Service (CDS) and Common Data Model (CDM).
- Familiarity with Dynamics CRM Accelerators, industry templates, and add-ons.
- Microsoft Dynamics CRM Certifications (2016/D365) preferred.
- Strong analytical, problem-solving, and communication skills.
- Ability to work with cross-functional teams and stakeholders.
Nice to Have:
- Knowledge of Azure services related to Dynamics 365.
- Experience with Dual Write and Finance & Operations (F&O) integration.
- Understanding of Agile/Scrum methodologies.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
ERP Development Intern
Sanaullah & Co.,
Karachi
6 days ago
Sanaullah & Co., a leading tax, corporate, and financial advisory firm with 15 years of excellence, is expanding into IT solutions with a new ERP and business transformation venture. We are looking for a motivated ERP Development Intern to support our technical team in developing and implementing ERP modules.Key ResponsibilitiesAssist in the development and maintenance of ERP modules including Accounting,...

Associate Director, Company Secretariat
Standard Chartered,
Karachi
1 week ago
Job SummaryEstablishing and maintaining effective systems and controls to monitor and direct the working of the departmentKey ResponsibilitiesPrepare and distribute Board/ Board committee meeting packs.Ensure timely circulation of meeting agendas, minutes, and related documents.Draft accurate and comprehensive minutes of Board/ Board committee(s) meetings.Ensure compliance with the Corporate Governance Regulatory Framework, PSX Rulebook, Code of Corporate Governance, Companies Act 2017, and...

Upwork Bidder
Ways Group,
Karachi
1 week ago
We're Hiring Upwork Bidder: Our Client is a forward-thinking software company delivering high-quality, innovative solutions across industries. Their expert team turns ideas into efficient applications, driving seamless digital transformation.Job Description:Join Our Team as an Upwork Bidder! We are looking for an Upwork Bidder to join our team and make an impact through effective bidding and proposal submission on Upwork.Responsibilities:Identify and bid on relevant...
