CRM Techno Functional Consultant

Job Location: Lahore with readiness to travel globally as per business requirements, primarily to KSA.

Experience:

A minimum of 5 years of relevant experience in CRM implementation and customization is required.

Language Requirement:

Proficiency in English is mandatory.

Key Responsibilities:

• Analyze and gather business requirements to design effective CRM solutions.
• Customize and configure Dynamics CRM to align with business needs.
• Develop workflows, plug-ins, and integrations using Dynamics 365 tools.
• Collaborate with functional teams to enhance CRM processes and ensure smooth implementations.
• Deliver training, documentation, and support to end users.
• Troubleshoot CRM-related issues and provide timely resolutions.
• Stay updated on new Dynamics CRM features and suggest improvements.
• Travel internationally, with a primary focus on KSA, for project execution and client interaction.

Qualifications:

• Minimum 5 years of experience with CRM systems, particularly Microsoft Dynamics 365.
• Proficiency in customizing and configuring CRM tools, including workflows and integrations.
• Experience with Power Platform tools (Power Apps, Power Automate, Power BI) is a plus.
• Strong communication and problem-solving skills.
• Willingness to travel internationally for business needs.