Customer Experience Officer

About Tajir

Tajir is a new way for stores to buy inventory. Through the Tajir app, stores can order whenever they want, receive on-demand delivery, and choose from the largest selection of products available. Combined with transparent and competitive prices, Tajir takes a process that took a dozen hours every week and reduces it to a few minutes.

For brands, Tajir ensures that products are always reliably stocked at stores. Brands enjoy higher margin sales with zero additional investment.

Since our launch, we became the first company for Pakistan funded by Y Combinator, raised seed capital and further financing from Kleiner Perkins, and — most importantly — have served over 100,000 stores.

Today, Tajir helps stores save money and boost sales. Our vision is to provide every store in Pakistan the essential services it needs to grow.

Who We Are Looking For

• 0-2 years of experience in Customer Service or a related field (fresh graduates are welcome to apply!)
• Minimum 12 years of education.
• Strong Urdu communication skills.
  
  

What you will do

• Respond to customer calls and text chats.
• Diagnose and tackle customer-facing issues.
• Analyze recurring problems and propose solutions.
• Coordinate with other departments to resolve customer complaints.