Customer Experience Specialist

We are looking for someone stellar to provide amazing customer experience to developers globally. If you have an interest in working in a growing, ever-changing technical environment, read on to learn more about this opportunity. This role will allow you to grow your customer service skills and deal with an assortment of business challenges. You will learn to support the company’s B2C cycle and understand the learner community.

Note: This is a Rotational Shift.

In this role you will:

Customer support:

• Address and answer inbound customer support requests
• Collaborate with Dev and Business partners to resolve learner-related issue
• Expand support docs to increase efficiency and accuracy in the support cycle
• Boost customer satisfaction through customer-obsessive mentality
  
  
  

Other:

• Assist with other company projects as requested
  
  
  

About you:

• Demonstrated ability to manage time effectively and juggle multiple priorities resulting in high quality outcomes
• Must have a high level of professionalism with a strong customer focus
• Superior oral and written communication skills in English
• Ability to work with minimal supervision
  
  
  

About Educative:

Educative is a hands-on learning platform for software developers of all levels. We were founded by industry veterans who understand first-hand the problems developers face staying on the cutting edge of modern technology. Educative's interactive, text-based courses are built to teach you the skills employers are looking for. We provide tools like in-browser coding environments and interview-focused assessments to help you practice as you learn.

Educative is connecting millions of developers worldwide to become a developer, grow their skills, or prepare for an interview.

Our learners rely on us to create engaging courses to get better at their job, find a better job, or experience the joy of learning. With the courses that you create, learners can maximize their success.