Customer Integration Specialist

Customer Integration Specialist is responsible for providing technical integration and services support to NIQ GfK customers. This role develops and delivers professional services product content delivery scripts and exports to NIQ GfK global customer base. Creating, updating and maintaining NIQ GfK customer online help documentation is managed by Customer Integration Specialist. Operationally, this role assists customer success team and commercial team by creating reports / queries / analysis of catalog data.

Note: This is a Pakistan night shift position.

• Accompany commercial team to customer demos and calls, advise and participate in technical discussions regarding functionality, features, connectivity, development and test efforts.
• Provide technical product catalog integration support via email, chat and calls.
• Provide support to fellow customer success members in automating technical tasks and processes.
• Provide / run basic reports for catalog for customers and North American sales reps.
• Develop and deliver professional services product content delivery scripts and exports for existing and prospecting customers.
• Manage customer delivery projects with some assistance by lead/manager.
• Working with development team on customer reported bugs and issues and making sure they are addressed.
• Taking customer requirements and assist manager in creating service SOWs.

Qualifications

• Moderate Database knowledge of Oracle, MS SQL, mySQL
• Moderate understanding of at least one scripting language such as Java Script
• Basic knowledge of programing language such as Python and JAVA
• Basic understanding of Windows and Linux
• Knowledge of Microsoft Office programs
• Bachelor’s degree in Computer Science or equivalent technical knowledge
• Experience working with at least one database management system
• At least 1-2 years of experience or equivalent working at NIQ Etilize or outside NIQ Etilize

Additional Information

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion